Senior Event Operations Manager, Smithfield, Rhode Island

Description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Event Operations Manager to work in Smithfield, RI!

The Role

The Senior Manager, Meeting & Events Operations, is responsible for overseeing the strategic management, optimization, and continuous improvement of the M&E technology platform (Cvent). This role ensures the platform remains accurate, up-to-date, and fully aligned with the evolving needs of event planners and stakeholders. The position plays a significant role in driving operational efficiency, enabling data-driven decision-making through automated reporting, and establishing best-in-class standards and processes across the M&E function.

In the role of liaison between the Strategic Meeting Management Platform (Cvent) and the M&E planning teams, you will guarantee the platform facilitates effective event execution. You will also ensure it supports full planning workflows and produces comprehensive automated reports. Your skills will drive ongoing advancements by evaluating new platform functions, advising on improvements, and implementing established guidelines to increase efficiency, regulatory adherence, and user experience.

The ideal candidate thrives at the intersection of technology, operations, analytics, and user experience, with the ability to translate business needs into scalable, efficient platform solutions. You will be highly collaborative, proactive in finding opportunities for improvement, and comfortable driving change across cross-functional teams.

The Expertise and Skills You Bring

Bachelor’s degree
7+ years of experience in meetings & events operations with direct experience using Cvent or similar platforms
Strong understanding of the full event lifecycle and planner responsibilities
Experience configuring event technology platforms (registration, sourcing, reporting, integrations)
Strong analytical and problem-solving skills with experience in reporting and data visualization
Proven ability to lead cross-functional initiatives and influence collaborators
Excellent communication, organizational, and project management skills
Knowledge of industry guidelines, compliance standards, and developments in event technology
Skilled in handling tight deadlines while prioritizing responsibilities
Ability to work independently under own direction and initiative
Ability to travel within the U.S. and work flexible and/or fluctuating work hours

The Team

The Meetings and Events team collaborates with business partners on the planning, budgeting, and design of internal and client events. The team leads over 1,000 events a year with a focus on crafting detailed and memorable experiences that support business and firm-wide objectives.

The hourly pay rate for this position is $70-80 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.