Operations Support Associate, Kentucky

Description

Operation Support Associate

The Role
The Operation Support Associate is responsible for the setup and deployment of participant communications in partnership with the Workplace Investing and Personal Investing organizations and outside vendors. The associate will work with various internal business partners, including Communication Consultants/Analysts, Project Managers, Campaign Managers, and Operations to set up, edit and manage content, and ensure timely delivery of communications. The messaging and material may be educational, regulatory or services in nature.

Create or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
Setup, configure and publish content to be executable for deployment
Quality check content, as needed
Work with requestors to gain approvals of communications
Work with internal business partners to clarify requirements, prioritize delivery and schedule communications

The Expertise and Skills You Bring

HTML/CSS experience required
Strong organizational, interpersonal and project management skills
Ability to manage and service multiple projects on a timely basis and produce accurate output
Attention to detail
Customer service skills
Quality Assurance skills/awareness
Inclination toward active learning
Ability to work under pressure to satisfy tight project deadlines
Ability to work in a fast paced, high volume production environment
Written and verbal communication skills to interact with internal business partners
MS Office skills
Salesforce, COP and SDL Tridion experience a plus

The Team

We support a variety of business partners within the WI Business Unit with their participant communications needs. Our job is to ensure we execute quality communications in a timely manner for our business partners. We also provide consultative solutions while partnering with our technologies team to meet participant communications needs through several electronic and paper channels. Your role will require you to be highly engaged with an ability to think on your feet and manage multiple tasks independently throughout the course of your workday.

Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [email protected] if you would like to request an accommodation