Mobile Support Technician, Covington, Kentucky

Description

We are in search of an End User Support Technician at Fidelity Investments located in Covington, Ky.
We are looking for highly motivated customer facing mobile support technician that has great customer service and communication skills (oral and written), who will support all aspects of the mobile device environment. This position supports all domestic wireless devices for the firm. This position is very customer focused and operates in a high paced environment.

Primary Responsibilities

Responsible for processing order requests, interacting with the wireless vendors on behalf of the firm's associates, and assisting in troubleshooting technical issues with corporate and BYOD mobile devices.
Will also have responsibilities for reporting and analysis based on carrier usage and other metrics used for Senior Management updates.
Other regional duties may be assigned to assist associates in the Covington area.
Support critical Service Level Agreements with timely and accurate execution of support requests via ticketing systems
Works with technical/development staff and customers to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
The hours for this position are 8-5 with occasional project work outside of normal business hours
Candidates must be willing to work in a ""do what it takes"" support environment.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [email protected] if you would like to request an accommodation.