Description
Product Manager
As a Product Manager, you blend financial services expertise with an understanding of bringing new features to market. You champion and prioritize platform improvements that advance our digital offerings for Fidelity Philanthropic Services customers. This position requires you to function as a strategic extension of the Business Product Leader team. Additionally, you partner with colleagues across Architecture, Analysis, UXD, Engineering, as well as Project/Program Management to bring ideas from conception to reality. In this role you drive requirements, help articulate a strong vision the product offering, and work with technology and operations associates to shepherd changes through our end-to-end delivery model.
The Role
Product Managers play a critical role within Fidelity Philanthropic Services’ digital ecosystem, directly impacting the features and experiences that donors, advisors, and operations representatives encounter every day. As a Product Manager, you will lead requirements definition, feature prioritization, and business analysis across one of our core capability areas. Partnering closely with your Business Product Leader, you will have significant impact over the backlog of future priorities, as well as review and validation of new features before they are released.
The Expertise and Skills You Bring
STRATEGY
- Support product opportunity ideation by organizing and participating in customer research, market analysis, and competitor assessment
- Develop feature / capability strategy in alignment with product strategy, including target outcomes & indicators, strategic (high-level) roadmap items, and socialization & refinement of ideas
- Influence business case development in partnership with finance, product strategy partners, and other working team members to explore cost/benefit drivers, and incorporate high level architectural approach and engineering execution estimates into the analysis
- Validate new product opportunity ideas by building prototypes and conducting experiments to test hypotheses
Planning & prioritization
- Lead feature / capability level roadmap, including tradeoffs, and ensure product roadmap reflects prioritization
- Align features / capabilities across initiatives, programs, and tech roadmaps
- Develop use cases for end-to-end experiences for customers and associates
- Conduct customer and organizational needs assessment to develop product/feature requirements, and define acceptance criteria for backlog items
- Engage partners to build out use cases and understand business/regulatory nuances
- Run new work requests through intake process and ensure data is collected for decisioning
- Support governance routines with LRC, interested parties, and other product related forums
Execution
- Collaborate with engineering leaders to refine product backlog items and translate into engineering solutions
- Engage with delivery teams in backlog refinement, planning sessions, and product / solution reviews to provide feedback and clarity
- Review and accept product changes
Launch & monitor
- Support product launches including finalized eReview documentation, clarity on rollout / contingency plans for rollback, and criteria for business readiness assessment for a go/no go decision
- Develop and support organizational change activities and communications for launch
- Conduct regular feature / capability / experience reviews inclusive of outcome realization, product performance, critical metric progress / trends, growth, ops, servicing, cost/benefit analysis, customer and associate feedback, and business results
- Continuously assess product market fit, monitor usage and adoption, and address the needs of customers and the internal and/or external market
- Support the product lifecycle (launch through decommission) including customer experience and product performance, growth, rationalization, simplification, optimization, and reuse of core & common capabilities based on product, market, customer, and business data and feedback
- Evaluate change impacts to service model and recommend solutions to ensure operational efficiency is maintained
People practices
- Coach team members throughout process
- Support opportunities to find efficiencies and adjustments in how teams work
- Recognize team members
The Team
We are exceptionally proud of the Fidelity Investments Charitable Gift Fund (the charity), which sponsors the largest national donor-advised fund program. Since 1991, the charity has empowered tens of thousands of donors to improve their philanthropic impact. Governed by an independent Board of Trustees, the charity relies on NCS, a business unit of Fidelity Investments, as its service provider. NCS delivers a comprehensive suite of services, including Program Development, Investment Management, Service Delivery, Marketing, Tax Preparation, Technology, Compliance, and Fundraising. Our team thrives on collaboration, world-class service, and a strong dedication to our clients’ goals!
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [email protected] if you would like to request an accommodation.
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