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Senior Cloud/Software Engineer - Production Support

  • Hybrid
  • Merrimack, New Hampshire
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Description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Cloud/Software Engineer - Production Support to work in Merrimack, NH!

Fidelity Investments is seeking a Cloud Engineer with strong software engineering and SRE ownership experience to operate and modernize mission?critical, regulated cloud platforms supporting enterprise digital operations and financial systems.

This role owns production environments end?to?end, supporting systems tied to financial statements, regulatory compliance, and long?term WORM?compliant data retention. The engineer will operate in a highly regulated environment with 30+ active SLAs, strict audit requirements, and high availability expectations. This is not traditional production support it is a platform ownership role focused on cloud modernization, intelligent automation, and AI?enabled operational excellence.



Responsibilities

  • Own and operate critical production cloud platforms in AWS

  • Participate in a rotational 24x7 on?call schedule supporting Sev?1/Sev?2 incidents

  • Meet and exceed 30+ SLAs covering availability, MTTR, performance, and compliance

  • Lead incident response, root cause analysis, and post?incident remediation

  • Engineer resilient, observable, and self?healing systems using SRE best practices

  • Drive cloud modernization, automation, and platform improvements

  • Partner with Security, Risk, and Compliance teams to meet regulatory obligations

  • Troubleshoot complex issues under pressure with disciplined execution

  • Technology & Skills

  • AWS: EC2, VPC, S3 (WORM), IAM, Lambda, CloudFormation, EKS, ELB, Lambda

  • Infrastructure as Code: Terraform, Opentofu, Ansible

  • Containers: Docker, Kubernetes, Helm / Helm OCI

  • Programming: Java, Python, Bash, PowerShell, Golang

  • Observability: Monitoring, logging, alerting, SLA?driven dashboards

  • DevSecOps & Security: Wiz, vulnerability management, dependency updates (Mend Renovate)

  • Modernization: OpenRewrite / Moderne (Spring Boot upgrades)

  • FinOps: ScaleOps, CloudBolt


AI?Driven SRE (Plus):
Lumin8 GenAI / LLM with RAG
AI?assisted incident response, alert triage, automated remediation

Nice to Have
Exposure to mainframe systems (CICS knowledge a plus)
Willingness to learn basic mainframe navigation



Please see the below pay rate range for the work location of Merrimack, NH only: $80.00-105.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

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Why choose Fidelity TalentSource?

Fidelity TalentSource

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity's Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity's regional and investor centre locations. Our mission is to help you experience Fidelity's diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity's long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource is an equal opportunity employer. Fidelity TalentSource will reasonable accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

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