Transaction Processor

Transaction Processor

We are hiring Transaction Processor Associate within the Return Post Office (RPO) Electronic Team here at Fidelity Investments in our Albuquerque, NM office!

The Role

Do you like problem solving and working in a fast-paced office environment? Join us at Fidelity Investments where you will be part of a business unit supporting multiple business unit return mail processes such as 401k, Defined Benefits, Health and Wellness, Retail Lost Shareholder, and many more. The Inbound operations team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, cost effective and innovative service solutions through talented associates and processing expertise.

The Expertise and Skills You Bring

• 2 years’ experience in a role requiring solid interpersonal skills
• High school diploma
• Minimum of 1 year experience in a data entry related role
• You have excellent communication skills
• Your high attention to detail
• Your ability to accurately key between 8,000-10,000 keystrokes per hour
• Your ability to effectively multi-task
• You are flexible and highly adaptive to change
• You have a positive attitude and ‘can do’ approach to challenges
• You possess the ability to learn and apply knowledge to make effective processing decisions
• Managing queue work
• Reviewing multiple databases to confirm if addresses still match or have been updated previously.

The Team

Our role ultimately helps protect our participants from Identity theft and ensuring their retirement accounts are safe. Participants need to know that Fidelity takes protecting their account information seriously and we work to meet that standard every day.

COVID Work Policy 

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic 

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.