The Role

Are accuracy and efficiency important to you? Join Fidelity Investments as a Transaction Processor to ensure our transaction systems function without errors. Responsibilities include receiving and sorting mail for transaction scanning and run assembly. You will lift up to 50 lbs and drive a small cargo van. The position works Monday through Friday, with occasional shifts on holidays and weekends. This role plays a crucial part in maintaining our high-quality operations and aiding our clients' financial achievements.

The Expertise and Skills You Bring

To excel in this role, your expertise will be invaluable. You bring a proven background of dependability and skill in transaction management. Physical stamina to lift up to 50 lbs and a valid driver's license are essential. Your ability to stick to schedules and optimally perform transaction processing procedures will keep our operations running efficiently. Previous experience in a finance environment is preferred but not required, as we value your ambition and commitment to learning.

Key skills we seek include:

• Verified trustworthiness and proficiency in transaction management

• Physical endurance and capability to lift up to 50 lbs

• Valid driver’s license and capability to operate a small cargo van

• Strong attention to detail and strict adherence to schedules

• Prior background in finance or operations is advantageous

The Team

At Fidelity Investments, we are committed to delivering outstanding service and support to our clients. Our greatest asset is our people. We are dedicated to encouraging an environment where every associate can thrive. We are passionate about a culture of learning and mobility, ensuring that you have the resources and opportunities to grow within the company. By joining the team, you will work with an ambitious group that values innovation and strives for excellence in every transaction we process. Together, we are determined to set new standards in the finance industries!

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Value you Deliver

You will be responsible for the system analysis in compliance technology domain, design of complex software applications, ensuring they are built with quality, consistency to our standards, performance and responsive to the device accessing the application. You will also evaluate emerging cloud technologies and collaborate with architecture to influence our business unit cloud strategy.

We would like you to actively participate in planning, execution, and delivery process for application product teams. Your technical expertise will be used to build our next generation application platforms on the cloud. You must be able to quantitatively analyze application performance and successfully implement necessary changes to meet the SLA.

You will have the opportunity to demonstrate your attention to detail to align with the technology blueprint and tackle business problems through design, development, and ongoing support. If you want your job to have the right balance of fun at work and be able to solve complex and time sensitive business problems, this is the right place for you!

The Skills that will make you successful in this role

• Strong hands-on experience in AWS EKS, AWS Managed Services, Strong Rest API skills

• Strong Hands-on experience in Containerization (Docker), Kubernetes. High Proficiency in Core Java, J2EE, SpringBoot, REST API services

• Proficiency in ORM Frameworks (MyBatis/Hibernate)

• Proficiency in Messaging (Kafka)

• Proficiency in Multithreading/Concurrency Programming

• Proficiency in SQL (Oracle – Preferred)

• Proficiency in Design Patterns

• Proficiency in Test Driven Development and Build Technologies (Maven – Preferred)

• Hands-on experience in Linux Shell Scripting

• Excellent written & verbal communication skills

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Java Engineer with Test Automation

The Role

Senior Java Engineer will be working in development and delivery of high quality, timely and maintainable software solutions and testing frameworks in an agile environment which meet functional and non-functional business requirements. This role will involve partner & stakeholder engagement, design and release support.

Required Skills & Experience

• 6+ years of software development experience.

• Strong hands-on experience in Java application development.

• Experience developing end-to-end functional automation test cases using Playwright with Java.

• Exposure to cloud technologies (AWS preferred).

• Experience with Jenkins for CI/CD pipeline integration.

• Experience working and integrating with Xray (Jira Test Management) for test planning, execution, and reporting.

• Strong understanding of software development lifecycle (SDLC), testing methodologies, and quality engineering practices.

• Ability to work independently with minimal direction and drive solutions from analysis through implementation.

• Experience performing complex technical and functional analysis, design, development, and testing activities.

• Knowledge of application architecture principles and participation in design/architecture reviews.

• Strong troubleshooting and problem-solving skills.

Preferred Skills

• Exposure to Trading / Order Management Systems (OMS) / Financial Services domain is a plus but not mandatory.

• Experience working in Agile/Scrum environments.

• Familiarity with test automation frameworks, API testing, and integration testing.

Key Responsibilities

• Design, develop, and maintain automated functional test frameworks and test suites using Playwright and Java.

• Build and implement end-to-end test scenarios across web applications.

• Integrate automated testing into CI/CD pipelines using Jenkins.

• Manage test execution, defect tracking, and reporting through Xray/Jira.

• Collaborate with developers, product owners, and business parties to clarify requirements and resolve issues.

• Participate in architecture and design discussions and work towards innovative technical solutions.

• Support all testing phases, including system testing, integration testing, and user acceptance testing (UAT).

• Mentor junior team members and provide technical guidance and procedures.

• Enhance process improvements and automation enhancements.

• Participate in production/application support and on-call rotation as required.

The hourly pay rate range for this position is $83.00-$123.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Team

Come join Fidelity as we have our Better Way of Working! Your mission, if you choose to accept it, is to join the Fidelity Wealth Solutions Engineering Team focused on greater delivery, efficiency, and quality. Our engineering team is innovative, diverse, passionate, and hard-working. We work in a very dynamic, agile environment. You will work in the Engineering Team focused on enabling the Household Parameter Sheet (HPS) Platform — the central engine that processes and delivers critical investment parameters to Fidelity’s strategic partners across both Workplace Investing and Personal Investing.

The Purpose

As a Systems Analyst, you will be embedded in a team that owns the HPS Platform —a suite of REST APIs and AWS-based microservices that drive the end-to-end lifecycle of Household Parameter Sheets delivered to strategic partners. The platform supports enrollment flows and downstream processing for both Workplace and Retail/Personal Investing clients. You will quickly gain deep understanding of all platform components and work with the team to deliver best-in-class solutions. The ideal candidate is meticulous, technically astute, comfortable testing and analyzing APIs hands-on, and shows ease at making personal connections, leading constructively, and solving sophisticated analytical challenges with a dedicated and ownership-driven approach.

The Expertise You Have

• 6-9 years of professional experience, supporting software solutions in a financial services or enterprise technology environment

• Bachelor’s degree in computer science or related technology subject area

• Strong working knowledge of REST APIs, JSON payloads, and API integration patterns across distributed microservices

• Hands-on experience testing and validating REST APIs using tools such as Bruno, Postman, or equivalent — including building request collections, validating response contracts, and debugging API failures

• Experience with API versioning strategies and hands-on participation in API version migration efforts — including impact analysis, consumer communication, contract comparison, and regression validation across microservices

• Proven knowledge of Splunk for log analysis, incident investigation, distributed tracing across microservices, and building dashboards and alert monitors for production observability

• Experience with AWS services including Lambda, Step Functions, S3, SQS, and event driven architectures (e.g., Kafka/Kinesis streams)

• Familiarity with Java/Spring Boot microservice architecture for the purpose of analysis, reverse engineering, and documentation (hands-on coding not required)

• Proficiency in creating system flow diagrams, process maps, data mapping documents, microservice dependency maps, and solution architecture documentation

• Expertise writing detailed business and technical requirements, user stories, and acceptance criteria for complex platform changes

• Understanding of Structured Query Language (SQL) and ability to trace data across relational and NoSQL data stores

• Solid understanding of functional and integration testing concepts; experience with tools like Cypress or equivalent is a plus

• Deep knowledge of scrum methodologies and tools — Jira experience required; Confluence documentation experience required

• Release coordination experience: managing deployment readiness, scheduling, cross-team communication, and post-release validation

• Test data generation experience, including tools like Hexawise or equivalent, is a plus

• AI/ML product awareness (e.g., supervised learning models, recommendation systems) is a bonus

The Skills You Bring

• You are a diligent person with a real passion for accuracy, clarity, and elimination of ambiguity

• You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)

• You are a self-starter who can rapidly assimilate complex microservice platform architecture, business processes, goals, and objectives and distill them into well-defined requirements

• You understand how technology can automate business processes and can effectively propose, challenge, and engage in ideation with business and technology teams in formulating software designs and solutions

• You are capable of working directly with REST APIs using tools like Bruno or Postman to independently validate, test, and analyze microservice behavior without requiring developer handholding

• You can navigate Splunk to independently investigate log trails, trace failures across service boundaries, and communicate findings clearly to developers and partners

• You excel at creating and maintaining Confluence documentation — from architecture overviews to detailed runbooks, API migration guides, onboarding docs, and process flows

• You assist in identification, isolation, resolution, and communication of problems within production and non-production environments and perform root-cause troubleshooting

• You are flexible and can adjust your work schedule to accommodate both U.S. and India[ based teams and associates

• Good interpersonal and leadership and influencing skills (without direct authority of others)

• Determined, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results

The Value You Deliver

• Ensuring the product team is building the right software solutions and components to improve customer experience

• Facilitating flow of requirements from the business to the technology team, translating complex HPS platform needs into actionable user stories and sprint-ready backlog items

• Owning end-to-end documentation of the HPS Platform — system flows, data mappings, microservice integration contracts, API migration guides, and release notes maintained in Confluence

• Driving API version migration analysis — documenting breaking changes, coordinating consumer impact assessments, validating updated contracts using Bruno/Postman, ensuring smooth cutover across dependent microservices

• Leading Splunk-based observability efforts — building dashboards, defining alert thresholds, and performing log analysis to proactively detect and triage production incidents

• Driving release management coordination: scheduling, readiness reviews, deployment communication, and post-release validation

• Reducing requirements and design risk and resulting costs associated with rework and redesign through rigorous upfront analysis

• Working with developers to support and validate REST API contracts, JSON payloads, Kafka event flows, and AWS service integrations

• Exercising a passion for keeping your knowledge up-to-date with the latest and greatest in platform tooling, AWS capabilities, and financial technology

• Helping maintain the high level of integrity in the team

• Taking ownership and accountability for figuring out what needs to be done

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.

The Expertise You Have

• 5+ years professional experience as a Systems Analyst for software solutions

• Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems

• Proven experience with Structured Query Language (SQL) and programming in general

• Strong understanding and experience with complex relational database schemas and SQL management tools

• Proven experience working with REST, SOAP, JSON and APIs

• Proven experience with Agile development methodologies

• Deep knowledge of scrum tools – Jira experience desirable

• Excellent analytical skills

• Release coordination

• Reverse engineer code to understand business logic and develop prototypes– Excel Macros/Java/Angular

• Produce artifacts – business flow diagrams, context diagrams

• Have good understanding of solution architecture

• Build OpenAPI contracts

• Prod incidents analysis – Splunk queries, build dashboards/alerts

• Bachelor’s Degree Computer Science or related technology field

The Skills You Bring

• You are a diligent person with a real passion for accuracy, clarity, and elimination of ambiguity

• You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)

• You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements

• You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions

• Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.

• You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates

• Good interpersonal and leadership and influencing skills (without direct authority of others)

• Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results

The Value You Deliver

• Ensuring the technology team is building the right software solutions and components to maximize customer experience

• Facilitating flow of requirements from the business to the technology team

• Reducing requirements and design risk and resulting costs associated with rework and redesign

• Exercise a passion for keeping your knowledge up-to-date with the latest and greatest

• Help maintain the high level of integrity in the team

• Take ownership and accountability for figuring out what needs to be done

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Team

FBT is looking for Senior Software Engineer. As a Senior Software Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain, and improve FBT customer-facing software solutions. You will also be enabling your team in accepting test automation frameworks and standard methodologies to ensure we are building the right product the right way.

The Role

We will invite you onto our project that is at the forefront of engineering in Capital Markets and Brokerage Technology with a high level of focus on TDD, Continuous Integration/Delivery and engineering standard methodologies. We are looking for Engineer having experience with kanban/scrum practices and roles with a versatile engineering background, it is important for this person to have a positive approach to team based projects and a drive to deliver on a daily basis.

• Work with product owner, squad lead and architecture as required to influence technical improvements to the platform

• Experience with test automation frameworks

• Experience with handling large data, data analysis

• Proficient in Java, Python, Spring, and RESTful services

• Experience in delivering software in the Agile environment

• Experience with CI/CD pipelines a plus

• Experience working in the financial Industry is a plus

• Experience working in the KDB is a plus

• Expert level knowledge of SQL, system design, data structures, and algorithms

• Experience with a modern UI framework such as React, Angular or Vue is a plus

• You thrive in fast-paced, ambiguous environments with high risks and high rewards

• Experience AWS, CI/CD, ES6, React or SASS is a plus

• Collaborating and coordinating with other squads and chapters

• Develop a keen understanding of the business domain you are working on and actively participate in discussions with business partners and other external parties

• Deliver high quality, timely, well tested, cost effective and maintainable software solutions in an agile environment to meet functional and non-functional business requirements

• Actively work towards engineering practices such as code, design and test reviews, cloud strategy, and build and deployment pipelines

The Expertise and Skills

• At least a bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent

• Minimum 5 years of development experience

• Proficient in Java, Serenity Cucumber, Playwright automation

• Jira and Jira Align experience required

• Experience working in an Agile/Kanban squad

• Having excellent analytical, communication, and organizational skills and the ability to run with multiple tasks at a given time

• Thrive in a team environment, collaborating openly and actively help with work being completed

• Ability to act independently under general direction

• Should be a team player

• Should be able to handle millions of data and analyze it efficiently

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

Fidelity Investments is looking for a Principal Software Engineer in Test who is passionate about cutting edge technologies, frameworks, and design patterns. You will be joining a team of engineers passionate about engineering testing solutions for the Fidelity Insurance Agency (FIA) product area. You will apply your strong software development and test automation skills to design, develop, test, deploy, maintain, and improve Fidelity investments software solutions. You will also be supporting your team in adopting best practices to ensure we are building the right product, and we are building it right. Overall, you will have an appetite for learning, evaluating, and recommending new technologies. Software Engineers at Fidelity Investments pride themselves on their experience, leadership, and ability to establish relationships across teams.

The Expertise and Skills You Bring

• 12 + years’ experience with a bachelor’s or 6 + years’ experience with a master’s degree in computer science (or closely related field)

• Experience in designing and implementing robust QA strategies and test frameworks for API, Web with deep expertise in end-to-end validation

• Experience in test automation (Playwright/Cypress, Rest Assured, JUnit, Test NG, Maven, ETL Batch)

• Experience with DevOps/Pipelines (Jenkins Core, LWC, Monorepo, etc.)

• Experience with source control (GitHub, Stash (Bitbucket), Sourcetree)

• Cloud experience preferred - Amazon Web Services (AWS)

• Top skills needed: Front end, Playwright, Xray, chaos, Splunk, Datadog, node.js, Java, Java Script, Jenkins core

• Minimum 6 years of experience with architecting automation test platforms

• Minimum 6 years of experience with architecting and implementing development pipelines (CI / CD)

• Good understanding of accessibility features and building and testing accessible experiences on Web

• Focus on the deployment automation and orchestration

• Assist with code branches, merges, builds pipelines, manage versioning etc.

• Use your knowledge of testing and testability to influence better software design, promote proper software engineering and bug prevention strategies, testability and security

• Actively participate in the development process through writing and maintain application features and automated tests including unit tests, component tests, integration tests, functional tests, performance tests, scenario tests and interoperability tests

• Collaborate with team members on improving team's test coverage, release velocity and production health

• Good understanding on writing SQL queries and implementing the data seeding for automation.

• Good to have AWS certification and experience

The Team

The Engineering Excellence (EE) chapter resides in the Wealth business unit of Fidelity Investments. The EE chapter’s support spans across all of Wealth and provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. The chapter is made up of multi-stacked engineers with a passion around customer experience and with the engineering tool set to seek challenges including automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing, and application development.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Full Stack AI Engineer

This is a unique Greenfield opportunity to help build a brand-new AI engineering organization focused on delivering innovative AI solutions that enhance the advisor and client experience across Fidelity Wealth.

The team's mission is to leverage artificial intelligence, automation, advanced analytics, and large language models (LLMs) to solve real business problems, streamline advisor workflows, reduce administrative overhead, and help advisors spend more time delivering value to clients.

The Expertise You Bring

As an early member of this organization, you will play a key role in designing, building, and delivering AI-powered solutions from concept through production. This position offers the opportunity to collaborate closely with business partners, product teams, architects, data scientists, and fellow engineers to identify high-value opportunities and develop secure, scalable, enterprise-grade AI capabilities that drive important business outcomes.

This role is ideal for a hands-on Full Stack AI Engineer who thrives at the intersection of AI, software engineering, data engineering, and cloud technologies. Successful candidates will possess strong technical expertise and a passion for building innovative solutions, working with cross-functional teams to translate business needs into practical AI applications. The ideal individual enjoys solving complex technical challenges, developing production-ready systems, and contributing to the evolution of modern AI platforms and capabilities.

Example Use Cases

Representative initiatives may include developing AI-powered capabilities that improve advisor effectiveness and client engagement, such as:

• Automated meeting preparation and research

• Intelligent call summarization and insight generation

• Automated follow-up and workflow orchestration

• Knowledge retrieval and recommendation systems

• AI-assisted decision support and productivity tools

• Workflow automation leveraging enterprise data sources and communication channels

The Skills You Bring

• Bachelor's degree or equivalent experience with 3+ years of software engineering experience.

• Proven experience designing and delivering scalable, production-grade software solutions and distributed systems.

• Experience using LLMs and Generative AI technologies to tackle real business challenges

• Full-stack engineering background with modern languages and frameworks such as Python, TypeScript, Node.js, APIs, React, and Next.js.

• Hands-on experience deploying and scaling applications within cloud environments such as AWS, Azure, or Google Cloud.

• Experience with modern platform engineering and DevOps practices, including containers, Kubernetes, Infrastructure-as-Code, and cloud-native architectures.

• Strong understanding of software architecture, design patterns, security, and reliability principles for enterprise-scale applications.

• Excellent problem-solving skills, sound technical judgment, and a passion for building innovative solutions.

• Ability to collaborate optimally across engineering, data, product, and business teams while driving initiatives from concept to production.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Are you interested in serving the needs of millions of customers by building outstanding API capabilities which help deliver best in class customer experiences in financial planning, investing, and retirement? . Our team is looking for a principal software engineer with strong expertise in API development and testing practices, with a passion for leveraging the right tools and frameworks to guide the development and testing of stable, robust, and resilient apps that best serves our customer base.

The Purpose of Your Role

Our teams build and contribute to Fidelity’s web, desktop and mobile platforms. As Principal Software Engineer, you will be an integral member of a dynamic team building world-class products and customer experiences, “automating all the things”, in support of our rapidly expanding product portfolio.

Our teams build APIs and Digital capabilities that support Fidelity’s large scale digital presence. You will help us design and develop re-usable APIs that focus on customer experience needs and optimize quality and deployment practices.

The Expertise We’re Looking For

• 5+ years of professional experience in designing and developing Java Web services and API solutions.

• Have a mindset of test first development and are experienced in modern test frameworks. We believe in testing and that quality is everyone’s job.

• You have a passion for technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge.

• Are comfortable to be a self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”?

• Are experienced with the tools of the trade including a variety of modern programming languages and frameworks

• Care about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles

• Have strong communication skills and technical expertise to drive and participate in meaningful discussions.

The Skills You Bring

• 5+ years of proven software development experience in Java Web services and API solutions.

• Experienced in defining test strategy and setting up Test Automation framework using frameworks like RESTAssure.

• Proficient in Java, J2EE, Spring MVC, Spring Core and JavaScript.

• Deep understanding of API design, including versioning, isolation and micro-services.

• Proven experience in detailing APIs using an API documentation framework (Swagger)

• Experience in state-of-the-art tools and methods to enable efficiency, performance and agility through automating DevOps processes, continuous integration and delivery pipelines (Maven, Jenkins, Stash, Ansible, Docker).

• Capability to support mission critical customer facing platforms and applications.

• Proven expertise in open source streaming products, Micro services and Message Oriented Middleware, Stream processing, Master Data Management.

• Strong knowledge of developing highly scalable distributed systems using Open source technologies.

• Knowledge of public and private cloud capabilities including compute, storage, database and analytics

• Working knowledge of testing frameworks like Junit, Mockito, Spring Test.

• Knowledge of web application development using JSP, HTML, CSS/SASS, JQuery, Angular and NodeJS.

• Knowledge of relational and NoSQL database management systems.

• Linux, Shell Scripting, Docker and AWS Cloud certification will be a plus

• undefined

The Value You Deliver

• Collaborating with architecture, security, and UXD to build architecturally compliant apps

• Leading development effort by defining architecture and tech stack

• Owning the outcome and making sure features are delivered with quality and on time

• Gathering requirement from stakeholders and communicating them with the team

• Designing web experiences thinking from a customer's point of view

• User Test Driven Development practices to deliver high quality products

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

Core Brokerage Technology Domain is looking for Cloud/Software Engineer to join our technology team to build and develop new capabilities within Capture Services and Utilities product space using cloud and distributed platform technologies in a fast-paced agile team. As a Cloud engineer, you will combine your software development skills with native tooling from cloud providers and enterprise tooling from Fidelity to help develop cloud centric ecosystem leveraging cutting edge architecture and services.

The Expertise and Skills You Bring

• Bachelor’s degree in Computer Science, Engineering or equivalent

• 3+ years of software development experience

• Hands on experience in Software development with a good understanding of Test-Driven development

• Passion for technology and can stay on top of the newest technology trends

• Highly motivated team player with strong communication, and organization skills

• Experience working in agile development environment

Required and experience implementing solutions using the following technologies

• Application development on Public Cloud - AWS Managed Services, ECS, EC2, EKS, Serverless Framework/Lambda, API Gateway, Step Function, S3, ALB, Route53

• Front/back-end JS framework for Web Development such as Angular, NodeJS, Express

• Good understanding in devOps CI/CD tools like Terraform, Concourse, Jenkins

• REST API development leveraging Java, SpringBoot, NodeJS

• Working knowledge with Database: Oracle, NoSQL Database (Cassandra, DynamoDB)

• Repository Management – Github/Bitbucket

• Support tools like Splunk/Datadog/Kibana

Nice to have experience implementing solutions using the following technologies

• Containerization technology like Docker (deployed on ECS, EKS)

• Application development using .NET Framework and SQL Server

• Develop/Implement automated test cases using BDD, TDD testing framework (JEST, Cucumber, Mocha, Selenium, Istanbul)

• Good understanding of Digital Certificate management

The Team

Fidelity's Core Brokerage Technology group designs, develops, implements, and supports applications for our industry leading brokerage platforms. The team focuses on delivering innovative solutions which meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which cultivates a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group delivering technology solutions to the complex needs of our clients using distributed and cloud-based technologies. Fidelity will reasonably accommodate associates with disabilities who need adjustments to participate in the application or interview process, or to perform the essential functions of their job.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The Full Stack Engineer is a hands-on technical role responsible for designing, developing, and supporting business process solutions that automate, digitize, and modernize end-to-end workflows within Fidelity's operational environment.

In this role, you will participate in the full software development lifecycle, working towards the design, development, testing, deployment, maintenance, and support of modern applications. The ideal candidate is eager to learn, adaptable, and passionate about building high-quality software solutions that drive operational efficiency and business transformation.

You will work closely with a team of highly skilled engineers, business analysts, architects, and SME’s to deliver innovative solutions that improve customer and operational experiences across Fidelity's Business Performance Measurement organization.

The Team

The BPM Intelligence Platform team increases productivity, broadens access to trusted insights, and accelerates data-driven decision-making across Finance. BPM Intelligence Platform builds on BPM's established foundation of trusted data products, analytics, and decision support capabilities to create a scalable intelligence platform for Finance. By combining trusted data, business context, and AI-powered analytics, the platform enables associates to access insights faster, answer more complex business questions, and make better-informed decisions.

The team focuses on:

• Building cloud-native applications to replace legacy platforms and technologies

• Modernizing workflow capabilities through next-generation solutions

• Enhancing and optimizing operational processes to improve scalability, efficiency, and reliability

• Delivering innovative solutions that simplify complex business processes

Key Responsibilities (The Value You Deliver)

• Participate in all phases of the software development lifecycle, including requirements analysis, design, development, testing, deployment, and support

• Develop, enhance, and maintain applications that support critical business processes and operational workflows

• Write clean, maintainable, and well-documented code following established engineering standards and best practices

• Develop and support RESTful APIs, backend services, and system integrations that enable automation solutions

• Collaborate with engineers, business analysts, architects, SMEs and user experience teams to deliver scalable and reliable applications

• Assist in troubleshooting production issues, performing root cause analysis, and implementing sustainable solutions

• Work towards application modernization initiatives and the migration of legacy processes to modern platforms

• Participate in code reviews, team ceremonies, and continuous improvement activities

• Learn and apply emerging technologies, tools, and engineering practices to improve solution delivery

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Required Skills and Expertise

• 3-5 years of full stack software engineering experience

• Building web applications end-to-end

• Developing scalable APIs and microservices

• Working in Agile teams

• Integrating AI-powered solutions into products

• Strong system design, testing, and problem-solving skills

• Proficiency in Python, Java.

• Understanding of RESTful APIs and web services

• Knowledge of relational databases and SQL fundamentals

• Familiarity with Git-based source control and development practices

• Excellent communication skills, with a willingness to learn and grow

Preferred Qualifications

• Exposure to cloud platforms such as AWS or Azure

• Exposure to financial services, operations, or enterprise-scale applications

• Experience in GenAI / CoPilot or any similar tool for analysis, design and code development

• Python, Java, TypeScript, React, Spring Boot, Node.js, REST APIs,

• AWS, Docker, Kubernetes, GitHub, GitHub Actions, Jenkins, SQL,

• GitHub Copilot, Claude, Gemini, LLMs, RAG, AI Agents, Splunk,

• Datadog, Agile Development.

Why This Role Matters

As a Full Stack Engineer on the BPM team, you will supply directly to Fidelity's digital transformation journey. Your work will help modernize critical operational processes, increase efficiency, reduce risk, and improve the analyses produced by our Finance partners.

This role offers a unique opportunity to develop technical expertise, work with modern technologies, and make an important impact while building a strong foundation for a potential long-term engineering career at Fidelity.

The hourly pay rate range for this position is $39.46-$79.46 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

As an Accounting Operations Representative you will be primarily responsible for processing Abandoned Property reissue and re-credit requests received from various business units. In addition, you will become familiar with other assigned department functions such as reviewing and approving of Street Side and Bank Reconciliation adjustments entered in BOLA (Brokerage Online Adjustment system), researching inquiries on disbursement checks and providing copies where needed; void check processing; stop payment processing and other duties as assigned.

The Expertise and Skills You Bring

• Bachelor’s Degree in business or related concentration or relevant experience

• 1 year job experience is required involving general accounting functions, processing or reconciliation

• Customer service experience in some capacity is required.

• You work well independently as well as in a team environment

• You have effective communication and influence skills, personally and electronically

The Team

FI Operational Accounting Processing Support Group is a back office accounting and finance group which is responsible for supporting various Fidelity company’s internal and external business partners. The group observes: external audit standards, internal compliance controls, compliance to Federal legislation's, SEC regulatory requirements, and strict adherence to the Fidelity code of ethics

The hourly pay rate for this position is $25.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
The hourly pay rate range for this position is $25.00 per hour.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Fidelity’s Testing and Reporting Services (TRS) provides comprehensive year-end support for retirement plans, including:

• Plan Year-End Summary Reporting
• Annual Nondiscrimination Compliance Testing
• Form 5500 Preparation
• Audit Support for Year-End Plan Audits

• Monday–Friday, 8:00 AM – 8:00 PM (flexible 8 hour shifts available)
• Limited overtime required during peak season

• 5+ years of experience in Nondiscrimination Testing, including complex plan scenarios
• Highly adaptable and willing to take on additional responsibilities as needed
• Advanced proficiency in Microsoft Excel
• Strong multitasking and organizational skills
• Ability to manage interruptions and maintain focus
• Exceptional attention to detail
• Quick learner with the ability to navigate multiple systems and applications
• Excellent written and verbal communication skills
• Confident and articulate communicator with a professional presence

• 0–5% Inbound calls
• 0–5% Outbound calls
• 90% Processing tasks and email correspondence

• 3-4 weeks of structured onsite training & guided processing walkthrough

The Role

The Team

The Expertise You Have

• Previous experience with end-to-end recruiting experience
• Experience with sourcing techniques including identifying passive talent, building talent pipelines, referral generation and diversity recruiting

The Skills You Bring

• Demonstrable experience with all recruiting lifecycle components including sourcing, qualifying and assessing candidates, networking, market trends and relationship management
• Proven experience using a variety of sourcing tools and resources to discover and attract candidates
• Deeply detail oriented and have an ability to maintain momentum in a dynamic business environment
• Ability to prioritize, multi-task and work well in a fast-paced environment
• Excellent oral and written communication skills, and the ability to communicate at different levels in an organization
• Passion for sourcing passive talent and staying current on recruiting trends

The Value You Deliver

• Using deep knowledge of client business to respond to detailed candidate questions about the role and function
• Leveraging recruiting tools and techniques to identify and engage potential talent and ensure ongoing talent pipelines
• Keeping informed of sourcing standard methodologies and emerging tools/technologies to introduce and/or pilot when appropriate

Company Overview

The Role

The Team

The Expertise You Have

• Previous experience with end-to-end recruiting experience
• Experience with sourcing techniques including identifying passive talent, building talent pipelines, referral generation and diversity recruiting

The Skills You Bring

• Demonstrable experience with all recruiting lifecycle components including sourcing, qualifying and assessing candidates, networking, market trends and relationship management
• Proven experience using a variety of sourcing tools and resources to discover and attract candidates
• Deeply detail oriented and have an ability to maintain momentum in a dynamic business environment
• Ability to prioritize, multi-task and work well in a fast-paced environment
• Excellent oral and written communication skills, and the ability to communicate at different levels in an organization
• Passion for sourcing passive talent and staying current on recruiting trends

The Value You Deliver

• Using deep knowledge of client business to respond to detailed candidate questions about the role and function
• Leveraging recruiting tools and techniques to identify and engage potential talent and ensure ongoing talent pipelines
• Keeping informed of sourcing standard methodologies and emerging tools/technologies to introduce and/or pilot when appropriate

Company Overview

The Role

The Team

The Expertise You Have

• Previous experience with end-to-end recruiting experience
• Experience with sourcing techniques including identifying passive talent, building talent pipelines, referral generation and diversity recruiting

The Skills You Bring

• Demonstrable experience with all recruiting lifecycle components including sourcing, qualifying and assessing candidates, networking, market trends and relationship management
• Proven experience using a variety of sourcing tools and resources to discover and attract candidates
• Deeply detail oriented and have an ability to maintain momentum in a dynamic business environment
• Ability to prioritize, multi-task and work well in a fast-paced environment
• Excellent oral and written communication skills, and the ability to communicate at different levels in an organization
• Passion for sourcing passive talent and staying current on recruiting trends

The Value You Deliver

• Using deep knowledge of client business to respond to detailed candidate questions about the role and function
• Leveraging recruiting tools and techniques to identify and engage potential talent and ensure ongoing talent pipelines
• Keeping informed of sourcing standard methodologies and emerging tools/technologies to introduce and/or pilot when appropriate

Company Overview

The Role

Corporate Services Technology - Fidelity Technology is seeking an IT Data Analyst to join the team to build out Fidelity’s Business Performance Measurement capabilities! Your collaboration across Technology, with business partners will enable easier access to enterprise views, improved data analytics, and ability to provide greater insights and decision-making capabilities to support reporting and analytics.

The Expertise and Skills You Bring

You are experienced in capturing business requirements and translating them to data solutions. You are skilled at optimally defining use cases and simplifying complex concepts.

You are able to define user stories and validate the impact of changes to datasets and data models. You can break up complex work into digestible work elements. You have a good, applied knowledge of agile methodologies and practices. Familiarity with Jira / Jira Align is a big plus.

You have a working knowledge of SQL or Python and are able to independently wrangle our datasets to obtain valuable insights.

You understand and communicate sophisticated concepts optimally to a variety of audiences, both technical and non-technical. You make the complicated simple.

You have a passion for continuous learning, mastering of new skills, and staying on top of the latest innovations across data analytics.

You have data analysis and data profiling skills and can define robust test scenarios.

You have experience navigating integrated enterprise data and working across multi-functional teams. You are able to propose alternative approaches and make recommendations on the benefits and shortcomings of each approach.

You are known as a go-getter, with the ability to unravel a mystery – data, business process or organizational.

You apply data management and data modelling practices when building data solutions.

You are an effective communicator with a strong ability to cultivate relationships. You have excellent communication and presentation skills.

Your familiarity with enterprise data lakes and Cloud data platforms such as Snowflake is a big plus.

The Team

As an IT data analyst, you will be encouraged to quickly gain understanding of our data lake on Fidelity’s data platform. The team is within the Financial Technology product area, whose mission is to build innovative technology solutions for business processes and capabilities that enable a world class finance organization.

Team members come together to work on priorities within a multi-year effort to build out the BPM platform in close collaboration with business partners, data engineers and peer data analysts within autonomous teams.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

The hourly pay rate range for this position is $40-45 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place high value on serving the needs of our customer-facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to effectively elicit crucial details from the user.

Responsibilities

• Diagnose, research, and solve hardware, software, and network issues using available resources.
• Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling.
• Approach each interaction with a “Customer Obsessed” mentality, providing best-in-class customer service.
• Evaluate documented resolutions for validity and provide feedback where necessary.
• Provide tailored support to diverse types of end users, from software engineers and financial associates to executives.
• Participate in and provide feedback for new technology rollouts and pilot programs.
• Record, track, and detail all interactions in the appropriate ticketing tool.

Qualifications

• Associate degree, technical certification(s), or equivalent work experience is preferred
• 1+ Years experience in a Help Desk Support role
• Experience supporting Microsoft Windows 10 & 11, Active Directory, and O365 services
• Experience supporting common hardware and networking equipment
• Experience supporting Apple MacBook and mobile products
• Experience with ServiceNow, or other ticketing systems
• Outstanding customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong documentation skills
• Ability to quickly absorb and retain information
• Strong organizational skills
• Ability to work well on a team in a fast-paced environment
• Knowledge of ACD (Automatic Call Distribution) telephony systems
• Experience supporting remote workers in a corporate environment
• Ability to type a minimum of 50 wpm

Additional Considerations

The initial training is for 3 weeks and will be conducted M – F, from 8 to 5. Your shift be adjusted to align with the business need after training is completed.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Expertise We’re Looking For

• Bachelor’s degree preferred

• Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment

The Purpose of Your Role

Your role is to ensure each interaction fosters a positive customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with clients using conversational techniques to understand the scope of their request, collect relevant information and identify a solution, if vital. It’s more than just taking a call and processing a transaction - our donors are generously giving to non- profit organizations in an effort to meet their philanthropic goals. You get to be a part of that!

The Skills You Bring

• Your proficient verbal and written communication skills required

• Your very best problem- solving skills with excellent follow through

• Your strong organizational skills, planning and time management

• You are able to proficiently multi-task in a Windows based environment

• You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate.

• Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Business hours are 8:30-8:00pmET, Monday-Friday

The Value You Deliver

• Delivering quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits

• Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information.

• Interact with other internal Charitable business units as needed

• Employing good sound judgment in decision making or problem resolution

• Deliver a phenomenal customer experience with each interaction

• A customer centric outlook

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Purpose

We are building and scaling GenAI-enabled capabilities that support the Product Delivery Lifecycle (PDLC) from concept through production delivery. This team evaluates, develops, integrates, and standardizes AI-assisted tools that improve how associates work across Product Management, Business Analysis, UX Design, Engineering, and Testing.

As a Senior Full Stack Engineer, you will build applications, integrations, and reusable services that enable teams to use GenAI optimally within their day-to-day workflows. You will partner with Brokerage and Enterprise teams to deploy practical solutions that improve productivity, quality, and delivery outcomes.

The Expertise You Have

• Bachelor's degree in Computer Science or related field.

• 5+ years of experience building full stack applications.

• Strong experience with Java, Spring Boot, REST APIs, and modern UI frameworks such as React or Angular.

• Experience designing and developing scalable web applications and services.

• Experience working in Agile delivery teams.

• Experience with AWS and cloud-native development.

• Experience with CI/CD pipelines and DevOps practices.

• Strong knowledge of SQL, data modeling, system design, and software engineering fundamentals.

• Experience evaluating or integrating AI-powered development tools is a plus.

• Financial services experience preferred.

The Skills You Bring

• Strong development experience with:

• Java, Spring Boot

• React, Angular, TypeScript, JavaScript

• REST APIs and microservices

• SQL and database design

• AWS cloud services

• Experience with GitHub, GitHub Actions, Jenkins, or similar CI/CD platforms.

• Understanding of modern AI technologies including LLMs, RAG, agents, and AI-assisted development tools.

• Ability to build maintainable, testable, and well-documented software.

• Ability to evaluate technologies and recommend practical solutions.

• Strong communication and team-based skills.

• Experience mentoring engineers and working towards engineering standards.

• Ability to work across multiple teams and business functions.

The Value You Deliver

• Build and support GenAI-enabled applications, services, and integrations that improve product delivery workflows.

• Develop solutions that support teams across Product, BA, UX, Engineering, and Quality Engineering.

• Integrate enterprise-approved AI and developer productivity tools into existing workflows and platforms.

• Partner with business and technology teams to identify opportunities for automation and process improvement.

• Work towards reusable frameworks, standards, and best practices for AI-enabled product delivery.

• Support CI/CD, testing, monitoring, and operational perfection practices.

• Evaluate new technologies and provide recommendations based on business value and technical fit.

• Collaborate with Enterprise teams to align Brokerage solutions with broader Fidelity standards and platforms.

• Mentor team members and champion a culture of continuous improvement.

The Team

This team supports GenAI and Developer Productivity initiatives across Brokerage, providing solutions that enable associates throughout the Product Delivery Lifecycle. The team's responsibilities include evaluating tools, building integrations and custom solutions, establishing standards, and driving adoption of AI-assisted capabilities across functions and teams.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The Security Officer is a Brand Ambassador for Global Security Operations who provides exceptional customer service during the course of their assigned duties as part of a larger team of security professionals. The incumbent will actively patrol and respond to security incidents while protecting Fidelity’s associates, customers, and property. Is considered an essential employee who provides 1st responder services in emergency situations and may be required to work rotating shifts including nights, weekends, and holidays to meet business needs.

The Expertise You Bring:

• Bachelor’s degree strongly preferred; equivalent life/work experience (i.e. military service considered)

• 1-3 years prior security experience in a customer-oriented environment

• Prior exposure to current security technology & systems

• Understanding of physical security principles

• Ability to perform under stressful conditions

The Skills You Bring:

• Strong interpersonal skills

• Ability to build and manage relationships in a business setting

• Detail oriented and ability to follow standard operating procedures

• Proven ability to exercise sound judgment under ambiguous circumstances

• Willingness to work both independently and as part of a larger team

• Proficient with standard computer applications and ability to learn specialized programs/applications

The Value You Deliver:

• Conducting focused patrols on foot or by vehicle within assigned area(s) of responsibility

• Performs routine inspections, audits, and reviews to ensure working order of security equipment and safety of workspaces

• Utilizing electronic and mechanical devices to monitor, record, and report abnormal conditions

• Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies

• Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of your training – may act as primary decision maker / incident commander

• Produce accurate reports and records of activity and incidents

• Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

The hourly pay rate range for this position is $20.00-$24.00 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

As a Security Receptionist you serve as a key member of the Global Security Operations team, embodying the role of a Brand Ambassador for our organization. Your primary focus will be to deliver exceptional customer service while collaborating with a team of dedicated security professionals.

This role is pivotal in creating a memorable experience for all Fidelity associates, visitors, vendors, and customers, ensuring they receive top-notch hospitality and safety assistance. You will be the first point of contact for all individuals entering our premises, representing Fidelity with professionalism, and adhering to security protocols.

This role is 45 hours a week. The schedule is Monday through Friday, 7:30am-4:30pm with a 30-minute paid lunch break each shift.

The Expertise and Skills You Bring

• A positive and team-oriented attitude.

• Integrity, professionalism, organization, and the ability to multitask and prioritize efficiently.

• Strong interpersonal, communication and social skills with the ability to build strong relationships.

• Strong situational awareness and keen observation abilities.

• Excellent verbal and written communications skills in English.

• Ability to perform optimally under stressful conditions.

• Proficiency in Microsoft Office programs and an ability to learn new software.

Job Responsibilities

• Warmly greet visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures.

• Perform all building access and check-in procedures, including issuing badges for guests and employees.

• Manage the visitor management system or entry log to ensure accurate records.

• Maintain awareness of the surrounding environment and promptly report any security and safety concerns.

• Perform administrative tasks as needed.

• Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required (training will be provided).

• Administer basic first aid and CPR (training will be provided).

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

Do you want to make a difference and be part of a highly collaborative, multi-functional team committed to deploying client integration solutions in the Integration Services Product Area for Institutional Wealth Management Services (IWMS)? In Integration Services we’re dedicated to helping financial advisors thrive by offering Client-Focused Expertise, Industry-Leading Financial Solutions and Flexible Technology. As part of Integration Services, you will be delivering new and evolving products and services. This role will focus on consulting/working with clients and Fintech, to develop Integration use cases, build roadmaps and implement integrations. This will also include but is not limited to deploying APIs & SSO, Transmissions, connectivity, monitoring test environments, triaging issues, creating test data, and assisting clients perform testing in the test environments.

As a Deployment Manager, you blend deep product knowledge and consultation skills, with the ability to complete deliverables within the product deployment phase. You have a passion for empathizing with our clients in defining the opportunities, generating solutions, collaborating with stakeholders, and optimizing product enablement.

The primary focus areas for a Deployment Manager in Integration Services are:

• Plan: Analyze and prepare for the opportunity, scale, and complexity.
• Deploy: Consistently demonstrate skills, behaviors, and abilities needed to optimally onboard clients and drive product adoption.
• Support: Focus on continuous improvement and cultivate mutually beneficial relationships with internal and external stakeholder.

The Expertise and Skills You Bring

• Bachelor’s degree required, MBA or equivalent career experience preferred
• 5+ years of experience in product development, client management, and software deployment; Testing; proven experienced analytical skills and technical competence.
• Experience with Postman, Insomnia, API testing, Single Sign On, File Transmissions is required.
• Being a voice of influence to your team and interdependent teams by adopting the common vision and fostering collaboration; drive towards the business goal with effective communication and navigate through complex scenarios.
• Proficiently lead all Product Deployment responsibilities with a focus on product improvements and client adoption efficiency.
• Keen focus on the end-to-end customer experience; resolve user problems while working across stakeholders to prioritize solutions.
• Demonstrate a grow and learn mentality to advance skills and approach work with a constant curiosity to keep current with business and client needs.

The Team

This is an excellent opportunity to join the Integration Services Product Area and work on solutions to drive IWMS business forward. The team aligns with business partners in an agile (Kanban) way of working. By putting the team at the front of delivering incredible client value and supporting all associates to be motivated towards continuous improvement and career development. By demonstrating and promoting Fidelity leadership behaviors, you sustain and evolve our innovative learning culture.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Role Summary

The Manager, FGS Program Management, plays a critical role in advancing FGS’s People?First agenda by creating important engagement opportunities, strengthening community connection, and supporting a positive associate experience across the organization. This role is also responsible for coordinating FGS Data Analytics Request management and training implementation across enterprise teams, ensuring smooth delivery, tracking adoption, and refining offerings to improve engagement and impact.

The role is focused on tactical execution, program coordination, and facilitating alignment across decision?makers and program owners to deliver on agreed priorities.

Key Responsibilities

Associate Experience & Community Engagement

• Coordinate and support initiatives that strengthen associate community and develop a People?First culture across FGS.

• Play a facilitator role in the FGS Associate Council, helping capture associate perspectives, supervise associate council recommendations & actions needed, understand current?state opportunities, and support updates to program strategy.

• Lead or assist with event planning and execution for CSO, SLT, and FGS?wide activities, ensuring smooth logistics, communications, and execution.

Events Planning & Operational Support

• Manage FGS event coordination (SLT, ELT, Regional visits, Regional Events, all Associate forums etc.) including coordinating with admins/partners for scheduling, communications, materials preparation/coordination from contributors, and onsite/in?virtual support.

• Ensure events and engagement forums are structured, purposeful, and aligned with organizational messaging and goals.

• Track event feedback and partner with stakeholders to continually improve the associate engagement experience.

Training Implementation & Delivery

• Coordinate training implementation across enterprise teams, ensuring materials, schedules, facilitators, and audiences are aligned.

• Track, report, and analyze training participation, adoption metrics, and feedback.

• Work with program owners and SMEs to refine training content, enhance relevance, and boost engagement.

• Support communication and rollout planning for training initiatives.

Cross?Functional Coordination

• Act as a connector across functions, bringing together decision-makers and program owners to ensure alignment, clarify expectations, and help drive execution.

• Partner with Data Analytics, Communications, HR, Learning & Development, Security leaders, and other stakeholders to support consistent messaging and integrated experiences.

• Ensure follow?through on action items and help maintain momentum across initiatives.

Skills & Competencies to Strengthen

• Basic understanding of training delivery principles and change?enablement fundamentals.

• Fundamentals of data analysis and reporting.

• Learning mindset with a continuous improvement orientation.

• Strong interpersonal and communication skills, including the ability to tailor communication to different audiences.

• Event planning and coordination capability with strong attention to detail.

• Ability to navigate ambiguity, stay organized, and manage multiple priorities.

• Comfort engaging with senior stakeholders while supporting tactical execution.

Impact of the Role

This role strengthens the overall associate experience and ensures that FGS associates, and Fidelity associates more broadly, are informed, connected, and prepared to work towards Fidelity’s safety mission. By coordinating events, facilitating training, and supporting community?building initiatives, the Manager helps reinforce organizational culture, strengthen communication, increase training effectiveness, and support the execution of FGS’s People?First strategy.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Software Engineer Developer

• The Workplace Investing (WI) Platform technology group within Fidelity Investments is tasked to develop and maintain technology solutions supporting Fidelity's Defined Contribution (DC) business. The platform serves plan sponsors in authoring rules and configuration of their DC plans and operates in a mixed-technology environment (Java, Spring, Angular, Oracle) across multiple tiers (web server, app server, DB).

The Role

• The hands-on Developer is required to have a shown understanding on Java core, Spring and Web Services development using Angular, REST and so on. They should have experience in the full product development life cycle, standard methodologies, roadmap development, design and development processes and rotational, on-call production support.

The Expertise and Skills You Bring (The order of these bullets does not matter)

• Bachelor's degree in computer science preferred.
• 3-6+ years of programming experience in Java, JavaScript based frameworks and client-side technologies.
• Knowledge of Microservice principles and how to implement such an architecture using Spring WS, Rest patterns, OAuth, Swagger, Apache Camel
• Knowledge of DevOps, what it means and its implementation.
• Knowledge in crafting and developing Java/Spring RESTful APIs and experience coding with Java 8 and Spring/Spring Boot framework.
• Experience in service transformation, routing, enrichment orchestration
• Experience in Server-Side Java, J2EE, REST, SQL, JUnit, and Tomcat and in Client-Side technologies such as HTML5, Angular Framework, JavaScript, CSS and JSON including Adaptable WEB Design.
• Experience working in a fast-paced, agile environment, using tools such as CI/CD, GIT, Maven and JIRA
• Knowledge of containerization and cloud deployment and experience in Azure Cloud technology
• Experience with API Modeling languages and annotations (e.g. Swagger)
• Experience in developing pattern-based solutions and abstraction concepts (building libraries, interceptors, SDK etc.).
• Knowledge on data structure concepts such as Binary Tree, Binary Search Tree, Graphs and hands-on experience on Tree operations/ traversals using Order Tree, Pre/Post Order Tree

The Team

Our greatest asset is our associates.? We are looking for a Full Stack Java Developer in our Smithfield, RI or Durham, North Carolina site to join our diverse, globally distributed team of IT professionals responsible for the development and maintenance of Fidelity's DC rules administration platform.

How your work impacts the Organization

Our goal within Digital Platforms is to build a user experience that delights our customers, anticipates their needs and matches services or solutions to support effective decision making. Responsible for delivering new products and services that will greatly improve the digital experience for our Workplace Solutions customers!

The hourly pay rate range for this position is $39.46-$79.46 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Sr. Software Engineer – BPM Developer

The Senior Software Engineer - Camunda BPM & Workflow Automation is responsible for designing, developing, and supporting business process automation solutions that modernize and streamline Workplace Investing operations. This role combines deep expertise in workflow orchestration, business process modeling, and software engineering to deliver scalable, cloud-ready solutions that drive operational efficiency and digital transformation.

The ideal candidate is a hands-on engineer with strong Camunda and Java development experience who enjoys solving complex business problems through automation. You will work closely with business partners, product owners, architects, and fellow engineers to design and implement workflow solutions that simplify operations, improve customer experiences, and reduce operational risk.

The Team

The WI Automation & Workflow Solutions team is a group of software engineers and BPM specialists focused on transforming Workplace Investing operations through modern workflow and automation technologies.

Our team is responsible for:

• Building cloud-native workflow and automation solutions that replace legacy platforms.
• Designing and implementing enterprise business processes using Camunda.
• Modernizing and optimizing operational workflows to improve efficiency, scalability, and resiliency.
• Developing reusable services, APIs, and integrations that support enterprise automation initiatives.
• Accelerating Fidelity's digital transformation by enabling streamlined, end-to-end business processes.

Key Responsibilities (The Value You Deliver)

• Design, develop, test, deploy, and support workflow automation solutions using Camunda and Java-based technologies.
• Create and maintain BPMN workflows, process orchestrations, business rules, and workflow integrations.
• Partner with business analysts, product owners, and operations teams to analyze business processes and translate requirements into scalable automation solutions.
• Develop REST APIs, microservices, and backend services that integrate with enterprise applications and workflow platforms.
• Participate in the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and production support.
• Troubleshoot application and workflow issues, perform root cause analysis, and implement sustainable solutions.
• Collaborate with architects and engineering teams to design scalable, secure, and maintainable workflow applications.
• Contribute to the modernization of operational systems through cloud-native design patterns and engineering best practices.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily huddles, and retrospectives.
• Promote engineering excellence through code reviews, automated testing, and continuous improvement initiatives.

Skills & Expertise

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of software development experience using Java and Spring Boot.
• 3+ years of hands-on experience designing and developing workflow solutions using Camunda.
• Strong understanding of BPMN 2.0, workflow orchestration, process lifecycle management, and business process automation principles.
• Experience building and consuming RESTful APIs and integrating enterprise applications
• Experience working with relational databases and SQL.
• Strong understanding of object-oriented programming, software design patterns, and software engineering best practices.
• Experience using Git, CI/CD pipelines, and modern DevOps practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills with the ability to collaborate across technical and business teams.

Preferred Qualifications:

• Experience with Camunda 7 and cloud-native workflow architectures.
• Experience developing Java Delegates, External Tasks, Execution Listeners, and process integrations within Camunda.
• Experience developing event-driven solutions using messaging platforms such as Kafka.
• Experience with AWS cloud services and cloud-native application development.
• Experience with Docker, Kubernetes, and containerized deployments
• Experience with Form.io or similar workflow-driven user interface frameworks
• Experience in workflow migration, process modernization, or legacy platform replacement initiatives.
• Experience within financial services, retirement services, or operational processing environments.
• Camunda certification or equivalent BPM platform certification.

Core Competencies

• Passion for workflow automation and operational transformation.
• Ability to analyze complex business processes and design scalable technical solutions.
• Strong ownership mindset with a focus on delivering business value.
• Excellent collaboration skills and the ability to work optimally across engineering, operations, and business teams.
• Continuous learning mindset and adaptability to new technologies and platforms.
• Strong organizational and time-management skills.
• Commitment to high-quality software engineering and operational excellence.

Why This Role Matters

Workplace Investing is transforming how operational processes are designed, automated, and delivered. In this role, you will directly contribute to Fidelity's digital transformation efforts by building modern workflow solutions that simplify complex business processes, reduce manual effort, improve scalability, and enhance operational resiliency. Your work will help create the next generation of automation capabilities that support Fidelity's clients, associates, and business operations.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The Community Relations Coordinator drives impact by employing the systems, tools and processes that are foundational to the collective success of the team. The Coordinator partners help to deliver programs aligned with strategic priorities, ensuring consistency and efficiency through strong coordination and partnership. This role provides support to the Strategy & Planning function and critical contributions to regional engagement across the portfolio as needed.

The Expertise and Skills You Bring

• Bachelor's Degree required, or equivalent experience

• At least 3 years of professional experience in community relations, corporate social responsibility, corporate communications, nonprofit/philanthropy, or related field.

• Proven understanding of the corporate impact field (community relations, corporate citizenship, corporate social responsibility, social impact, etc.)

• Flexible, adaptable, and eager to learn; with the ability to independently manage multiple projects in a fast-paced environment and meet deadlines; ability to navigate a large, sophisticated organization

• Excellent organizational, project management and interpersonal abilities with a track record of successful data measurement and reporting.

• Ability to use automation platforms to simplify processes, increase accuracy and improve efficiency.

• Expertise in MS Office and experience working with databases, social media platforms and maintaining content management sites. Familiarity with project management tools (such as Monday.com) would be effective.

• Experience supporting under-served communities via volunteerism, through professional or personal experience.

• Strong writing and speaking skills for a variety of audiences, from entry-level employees to executives.

The Value You Deliver

Your work is a significant part of Fidelity’s Community Relations team, ensuring that efforts are cohesive, consistent, and encouraging to Fidelity’s strategy, mission, and goals. You will collaborate with a team across the country to assist the national program strategy. You will partner with the local Community Relations team and across our regional footprint to help implement programming that advances business goals and builds lasting community impact.

The Team

The team is responsible for developing, implementing, and leading Fidelity’s community engagement and employee-volunteerism efforts. You will work with peer community relations professionals across the firm to support the execution and measurement of high-value programs that inspire change in our communities. The Coordinator reports to the Director, Community Relations Strategy & Planning and serves as a key member of the regional Fidelity team in the local nonprofit community and among the regions’ employee volunteers and business partners.

How Your Work Impacts the Organization

Fidelity’s Corporate Affairs team focus is on delivering consistent, outstanding, and coordinated communications programs that strengthen Fidelity’s reputation with customers through the media (traditional and social), engage associates, and support business priorities. This group also plays a key role through the oversight of the firm’s state and local government relationships, public affairs, and community relations activities across Fidelity’s regions in the U.S. As part of a centralized organization, you will know what’s important across the enterprise and benefit from a culture that promotes professional and personal growth.

This role advances Fidelity’s position as a good corporate citizen and builds significant impact in underserved community. You will support the implementation of Fidelity’s community relations strategy locally and support ways for associates to connect with the community. The work improves firm’s profile with media, opinion leaders, policymakers, and the general public; positions the firm as employer of choice for prospective talent; and helps the firm meet RFP client requirements on corporate citizenship.

Please see the below pay rate range for the work location of Massachusetts only: $25.00-$27.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidates proven experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Senior AI Engineer

This is a unique Greenfield opportunity to help build a brand-new AI engineering organization focused on delivering innovative AI solutions that enhance the advisor and client experience across Fidelity Wealth.

The team's mission is to leverage artificial intelligence, automation, advanced analytics, and large language models (LLMs) to tackle real business problems, streamline advisor workflows, reduce administrative overhead, and help advisors spend more time delivering value to clients.

The Expertise You Bring

As an early member of this organization, you will play a key role in designing, building, and delivering AI-powered solutions from concept through production. This position offers the opportunity to collaborate closely with business partners, product teams, architects, data scientists, and fellow engineers to identify high-value opportunities and develop secure, scalable, enterprise-grade AI capabilities that drive important business outcomes.

This role is ideal for a hands-on Sr. AI Engineer who thrives at the intersection of AI, software engineering, data engineering, and cloud technologies. Successful candidates will possess strong technical expertise and a passion for building innovative solutions, partnering with cross-functional teams to translate business needs into practical AI applications. The ideal individual enjoys solving complex technical challenges, developing production-ready systems, and working towards the evolution of modern AI platforms and capabilities.

Example Use Cases

Representative initiatives may include developing AI-powered capabilities that improve advisor effectiveness and client engagement, such as:

• Automated meeting preparation and research

• Intelligent call summarization and insight generation

• Automated follow-up and workflow orchestration

• Knowledge retrieval and recommendation systems

• AI-assisted decision support and productivity tools

• Workflow automation leveraging enterprise data sources and communication channels

The Skills You Bring

• Bachelor's degree or equivalent experience with 5+ years of software engineering experience.
• Proven experience designing and delivering scalable, production-grade software solutions and distributed systems.
• Strong experience using LLMs and Generative AI technologies to solve real business challenges
• Strong full-stack engineering background with modern languages and frameworks such as Python, TypeScript, Node.js, APIs, React, and Next.js.
• Hands-on experience deploying and scaling applications within cloud environments such as AWS, Azure, or Google Cloud.
• Experience with modern platform engineering and DevOps practices, including containers, Kubernetes, Infrastructure-as-Code, and cloud-native architectures.
• Strong understanding of software architecture, design patterns, security, and reliability principles for enterprise-scale applications.
• Excellent problem-solving skills, sound technical judgment, and a passion for building innovative solutions.
• Ability to collaborate effectively across engineering, data, product, and business teams while driving initiatives from concept to production.

Top 4 Areas of Expertise

1. Backend & Full Stack Engineering (25%)

• Strong backend engineering background (role is heavily backend-focused)

• Hands on experience with programming languages such as Java, Node.js, Python

• Familiarity with modern web application architectures

• API design, development, and integration expertise

2. AI & LLM Engineering (25%)

• Experience leveraging Large Language Models (LLMs) to solve business problems

• Strong understanding of prompt engineering, prompt management, and GenAI solution design

• Experience working with GenAI developer tools such as: GitHub Copilot, Gemini, Claude

• Familiarity with AI strategy, implementation, and scaling AI-driven solutions

3. Data Platform Engineering (25%)

• Strong data engineering experience

• Experience with data pipelines, data stores, orchestration frameworks, and distributed systems

• Understanding of machine learning workflows and AI-enabled applications

• Experience deploying and scaling AI/ML solutions in production environments

4. Cloud Architecture, Scale & Security (25%)

• Cloud-native development experience

• Kubernetes and containerized application deployment

• Experience with deployment patterns and scalable system design

• Understanding of secure, enterprise-grade architecture

Ultimately, I need a hands-on Senior AI Engineer who combines GenAI/LLM experience, strong software and data engineering fundamentals, and cloud platform expertise to design, build, and deploy AI solutions that solve real business challenges, enhance advisor efficiency, and automate key processes at scale.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Expertise You Have

• Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
• A+ certification is a plus

The Skills You Bring

• Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories
• Detail oriented, ability to work optimally with client and other groups and to hold others accountable for following processes and procedures
• Ability to work independently to meet goals based on requirements
• A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
• Understanding of TCP/IP networking protocols.
• Must be able to lift and move equipment up to 50 lbs.

The Value You Deliver

• Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
• Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.
• Focus on delivering successful customer service experience.
• Alignment to reporting and critical issue procedures.
• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
• Working in conjunction with technical and non-technical personnel to optimally finish the requests.
• Special assignments and other work-related duties as required by management.

Team

Company Overview

The Role

We are looking for a Senior Systems Analyst to join our Digital Platforms Technology team. In this hybrid role, you will operate at the intersection of business analysis, technical solutioning, and project delivery leadership. You will play a key role on a delivery team while also owning end-to-end delivery of initiatives, ensuring alignment across business partners, engineering, and leadership.

You will collaborate closely with Product Owners, Developers, QA, Architects, and business stakeholders to analyze requirements, define solutions, and successfully deliver high-impact digital experiences.

The ideal candidate brings strong analytical thinking, execution discipline, and the ability to lead cross-functional initiatives while staying hands-on with systems analysis.

Key Responsibilities

• Partner with business stakeholders to gather, analyze, and document requirements, use cases, and functional specifications
• Analyze existing systems, workflows, and integrations to recommend scalable solutions aligned with business goals
• Create and maintain technical documentation, system specifications, data flows, and process diagrams
• Translate business needs into clear, actionable user stories and acceptance criteria
• Support API analysis, data mapping, and integration design
• Collaborate with engineering and architecture teams to ensure feasibility and design alignment
• Participate in testing phases, including defect triage, validation, and production support
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders
• Lead end-to-end delivery of technology initiatives, from intake through production deployment
• Define project scope, timelines, milestones, and delivery roadmaps aligned with business priorities
• Drive Agile ceremonies (planning, backlog refinement, sprint reviews, retrospectives)
• Manage dependencies, risks, issues, and escalations, ensuring timely resolution
• Track and report on delivery progress, KPIs, and outcomes to stakeholders and leadership
• Coordinate across multiple teams to ensure on-time, high-quality delivery
• Facilitate decision-making and alignment across cross-functional teams
• Ensure adherence to SDLC, governance, and release management processes

The Expertise and Skills You Bring

Core Skills:

• Strong analytical and problem-solving capabilities
• Excellent written and verbal communication skills with the ability to influence stakeholders
• Experience working in Agile environments
• Ability to balance strategic thinking with execution detail
• Proven experience leading cross-functional technology initiatives
• Strong organizational skills with the ability to manage multiple concurrent priorities
• Experience facilitating collaboration between business and technical teams

Technical & Functional Skills:

• Experience with SQL, Oracle, or relational databases
• Knowledge of web and mobile application architectures
• Familiarity with APIs, integration patterns, and data flows
• Ability to diagram workflows using tools such as Visio, Lucidchart, or similar
• Experience supporting QA and testing lifecycle activities

Project & Delivery Skills:

• Experience managing technology projects or product deliveries
• Strong understanding of project planning, estimation, and tracking
• Experience with tools such as Jira, Confluence, or similar ALM tools
• Ability to manage risks, dependencies, and stakeholder expectations
• Demonstrated success delivering complex initiatives in fast-paced environments

Nice to Have

• Technical background in Java, Python, C#, or JavaScript
• Experience with frontend technologies (Angular, React, Vue)
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Familiarity with QA automation frameworks
• Exposure to financial services or digital platforms domain

The Team

Our Digital Platforms Technology team designs, develops, and supports a suite of digital products and services focused on delivering exceptional customer experiences. This team operates through cross-functional delivery teams in a fast-paced, innovative environment, leveraging modern technologies to build scalable and impactful solutions.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The Expertise and Skills You Bring

The Team

Company Overview

The Expertise and Skills You Bring

• Full stack software engineering 8 plus years of experience; with a focus in financial services applications is a plus
• BS/BA Degree or equivalent experience required
• Strong hands-on experience developing and maintaining web applications using React (frontend) and Python (backend)
• Demonstrated experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners
• Shown leadership skills in driving the workforce and guiding/mentoring junior developers
• Experience collaborating in a team environment to develop, deploy, and support key applications and features
• Proven understanding of the Agile software development methodology
• Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions
• Relevant knowledge of modern application architecture patterns and emerging technologies
• Proficiency with server-side/mid-tier languages, frameworks, libraries, and related technologies: Python, .NET, .NET MVC and Microsoft frameworks
• Client-side language, library, and framework proficiency: React a plus, JavaScript/TypeScript, Node, NPM, HTML/CSS, SPFx
• Solid understanding of CI/CD concepts and tools, including build pipelines, automation, and version control
• Demonstrated ability to establish and manage CI/CD pipelines for both traditional applications (React/Python)
• Experience collaborating with cross-functional teams working on Azure, Microsoft Fabric, and related cloud services
• Shown ability to create automation scripts and tooling to streamline deployments and workflows
• Experience defining best practices for version control, release management, and DevOps in hybrid environments
• Demonstrated experience communicating technical needs and capabilities to both technical and non-technical team members
• Comfort working across both traditional codebases and platform-based solutions

Your experience with the following will be a plus:

• AI integration experience
• Working knowledge of Azure
• Azure DevOps or GitHub Actions
• Exposure to data platforms or analytics tools, especially within Microsoft Fabric
• Familiarity with broader DevOps practices and deployment automation

The Team

Company Overview

Got personality? Like to talk? Have a desire to problem solve and help others? Then keep reading. Fidelity Charitable is looking for top notch customer service professionals to work on the Client Experience Specialist team. As a Client Experience Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors and Non-Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our donors achieve their philanthropic goals. Still interested? Read on.

The Expertise We’re Looking For

• Bachelor’s degree preferred
• Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment.
• Attention to detail

The Purpose of Your Role

Your role is to ensure each interaction crafts an outstanding customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with clients using conversational techniques to understand the scope of their request, capture relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction - our donors are generously giving to non- profit organizations in an effort to meet their philanthropic goals. You get to be a part of that!

The Skills You Bring

• Proficient verbal and written communication skills required
• You demonstrate outstanding problem-solving skills with excellent follow through
• You have strong organizational, planning and time management skills
• You are able to proficiently multi-task in a Windows based environment
• You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate.
• Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Business hours are 8:30 AM - 8:30pm EST, Monday-Friday.

The Value You Deliver

• Completing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits
• Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information.
• Interact with other internal Charitable business units as needed
• Employing good sound judgment in decision making or problem resolution
• Deliver a phenomenal customer experience with each interaction

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Got personality? Like to talk? Have a desire to problem solve and help others? Then keep reading. Fidelity Charitable is looking for top notch customer service professionals to work on the Client Experience Specialist team. As a Client Experience Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors and Non-Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our donors achieve their philanthropic goals. Still interested? Read on.

The Expertise We’re Looking For

• Bachelor’s degree preferred
• Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment.
• Attention to detail

The Purpose of Your Role

Your role is to ensure each interaction crafts an outstanding customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with clients using conversational techniques to understand the scope of their request, capture relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction - our donors are generously giving to non- profit organizations in an effort to meet their philanthropic goals. You get to be a part of that!

The Skills You Bring

• Proficient verbal and written communication skills required
• You demonstrate outstanding problem-solving skills with excellent follow through
• You have strong organizational, planning and time management skills
• You are able to proficiently multi-task in a Windows based environment
• You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate.
• Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Business hours are 8:30 AM - 8:30pm EST, Monday-Friday.

The Value You Deliver

• Completing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits
• Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information.
• Interact with other internal Charitable business units as needed
• Employing good sound judgment in decision making or problem resolution
• Deliver a phenomenal customer experience with each interaction

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place high value on serving the needs of our customer-facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to effectively elicit crucial details from the user.

Responsibilities

• Diagnose, research, and solve hardware, software, and network issues using available resources.
• Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling.
• Approach each interaction with a “Customer Obsessed” mentality, providing best-in-class customer service.
• Evaluate documented resolutions for validity and provide feedback where necessary.
• Provide tailored support to diverse types of end users, from software engineers and financial associates to executives.
• Participate in and provide feedback for new technology rollouts and pilot programs.
• Record, track, and detail all interactions in the appropriate ticketing tool.

Qualifications

• Associate degree, technical certification(s), or equivalent work experience is preferred
• 1+ Years experience in a Help Desk Support role
• Experience supporting Microsoft Windows 10 & 11, Active Directory, and O365 services
• Experience supporting common hardware and networking equipment
• Experience supporting Apple MacBook and mobile products
• Experience with ServiceNow, or other ticketing systems
• Outstanding customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong documentation skills
• Ability to quickly absorb and retain information
• Strong organizational skills
• Ability to work well on a team in a fast-paced environment
• Knowledge of ACD (Automatic Call Distribution) telephony systems
• Experience supporting remote workers in a corporate environment
• Ability to type a minimum of 50 wpm

Additional Considerations

• The initial training is for 3 weeks and will be conducted M – F, from 8 to 5. Your shift be adjusted to align with the business need after training is completed.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place high value on serving the needs of our customer-facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to effectively elicit crucial details from the user.

Responsibilities

• Diagnose, research, and tackle hardware, software, and network issues using available resources.
• Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling.
• Approach each interaction with a “Customer Obsessed” mentality, providing best-in-class customer service.
• Evaluate documented resolutions for validity and provide feedback where necessary.
• Provide tailored support to diverse types of end users, from software engineers and financial associates to executives.
• Participate in and provide feedback for new technology rollouts and pilot programs.
• Record, track, and detail all interactions in the appropriate ticketing tool.

Qualifications

• Associate degree, technical certification(s), or equivalent work experience is preferred
• 1+ Years experience in a Help Desk Support role
• Experience supporting Microsoft Windows 10 & 11, Active Directory, and O365 services
• Experience supporting common hardware and networking equipment
• Experience supporting Apple MacBook and mobile products
• Experience with ServiceNow, or other ticketing systems
• Outstanding customer service and interpersonal skills
• Excellent written and verbal communication skills
• Strong documentation skills
• Ability to quickly absorb and retain information
• Strong organizational skills
• Ability to work well on a team in a fast-paced environment
• Knowledge of ACD (Automatic Call Distribution) telephony systems
• Experience supporting remote workers in a corporate environment
• Ability to type a minimum of 50 wpm

Additional Considerations

• The initial training is for 3 weeks and will be conducted M – F, from 8 to 5. Your shift be adjusted to align with the business need after training is completed.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Expertise and Skills You Bring

• Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience
• Strong and effective verbal and written communication skills
• Demonstrates attention to detail, with good follow-through
• Strong interpersonal, planning, multi-tasking, and time leadership skills
• Demonstrates strong problem-solving skills
• Ability to work under pressure and within tight deadlines
• Demonstrates ability to identify and mitigate potential areas of risk
• Technical proficiency
• Ability to meet overtime commitments
• Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys
• Proficiency with Microsoft Office applications required
• Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed

The Team

Company Overview

The Role

The Expertise We’re Looking For

• Bachelor’s degree preferred
• Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment preferred
• 2-3 years Customer Service, Sales, Service Operations or UHNW background preferred

The Skills You Bring

• Your proficient verbal and written communication skills required
• Your very best problem- solving skills with excellent follow through
• Your strong organizational skills, planning and time management
• You are able to proficiently multi-task in a Windows based environment
• You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate. (ability to learn these systems requested)
• Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available.

The Value You Deliver

• Providing outstanding customer service via phones and email communication
• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Coordinate with management to implement expedited delivery requests
• Ensure daily work meets accuracy standards and is completed in a timely manner
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Compliance, Program, Legal, Risk, and Deliveries
• Maintain up-to-date procedures for those functions for which responsible
• Effectively case manage advisor relationships through escalated situations while working across Fidelity cross functionally when applicable

How Your Work Impacts the Organization

Company Overview

The Role

Fidelity is currently seeking a Regional Support Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment. Much of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

The Team

Our team enriches and makes valuable contributions to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for forward-thinking individuals to be able to work in a fast pace and dynamic environment with outstanding customer service skills. Performing in a team setting and being able to communicate effectively should be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while learning from you in exchange!

The Expertise You Have

• Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony

• Analyze and resolve end-user hardware, software and connectivity issues

• Provide support and set up for video conference events

• Leverage telemetry tools such as NexThink to quickly resolve technical issues

• Perform routine deskside surveys to ensure all work locations are setup with the standard equipment

• Work in a change-controlled environment

• Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys

• Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience

• Meet Service Level Targets - Timely and accurate execution of service requests & incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests

• Enforce internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls

• Configure workstations for new users and upgrades existing equipment and software

• Configuration/reconfiguration of hardware, including workstations and printers

• Work closely with peers and team members to quickly resolve issues.

• Identify, troubleshoot, and diagnose issues

• Differentiate between hardware and software problems and apply appropriate solution

• Support work outside of regular hours in order to accommodate business needs

• Accommodate rapidly changing requirements and non-standard requests once approved

• Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window

• Knowledge of local LAN infrastructure

The Skills You Bring

• Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF

• Knowledgeable of basic networks topology, switches, routers, etc

• Proficient supporting hardware and software on Windows OS & MAC IOS devices

• Properly prioritize daily activities and prioritize time appropriately - Maximize daily activities to gain maximum customer benefit

• Strong written and verbal communication skills

• Ability to think independently, organize, prioritize, multitask and execute on assignments

• Develops and enhances customer relationships

• Exhibits positive attitude, works well with other team members, business partners, can do attitude

The Value You Deliver

• Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.

• Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.

• Focus on delivering a successful customer service experience.

• Alignment to reporting and critical issue procedures.

• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.

• Working in conjunction with technical and non-technical personnel to optimally finish the requests.

• Special assignments and other work-related duties as required by management.
  

The hourly pay rate range for this position is $28.00 - $30.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Senior Software Engineer

Fidelity Digital Assets®, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading and servicing digital assets. Our goal in Core Custody product area is to design and build a suite of digital asset services and investment applications to serve the unique and varying needs of our institutional and retail investors.

As a Senior Software Engineer, you will be an integral part of the Core Custody engineering team. You’ll get the opportunity to develop your skills, collaborate across Fidelity teams, and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. This is a hands-on role where you will write code for product features. You will work closely with the technical lead and architect to build secure, scalable, resilient cloud-based microservices utilizing modern software development practices. You will help design and implement REST API clients and services, exchange asynchronous messages between services, and use SQL databases to manage data. You will also write automated unit and integration tests, package software using containers, coordinate builds using continuous integration pipelines, and prepare your services for deployment on AWS.

The Expertise You Have

• Expert in core Java technologies and frameworks like Spring Boot

• Proficiency in writing unit and integration tests using JUnit and Spring Boot

• Experience building and maintaining integration tests across distributed or microservice-based systems

• Proficient in databases, SQL, and data management

• Understanding of AWS or other cloud platforms and containerization technologies such as Docker or ECS

• Experience working with version control systems like GIT

• Solid understanding of Agile development processes and continuous integration/deployment practices

• Experience with asynchronous workers and resilient messaging services such as SNS and SQS

• An understanding of microservice architectures and twelve-factor app patterns

• Provide actionable feedback in pull request reviews

• Experience with test automation frameworks such as Rest Assured or PlayWright would be a plus

• Experience using AI-assisted coding tools for code generation, refactoring, and debugging is an advantage

The Skills You Bring

• A solid foundation in software engineering, 5+ years’ experience

• Bachelor’s degree in computer science or equivalent curriculum preferred

• Possess critical thinking skills to build end-to-end solutions

• Passionate and committed to learning new things and developing with the latest technologies and frameworks

• Work well in both a small agile team and independently, having a strong user focus

• Strong analytical, communication, and organizational skills and the ability to handle multiple tasks at a given time

• Participate in engineering practices such as code and design reviews, environment strategy, and build and deployment pipelines

The Value You Deliver

• Be a champion for test automation and quality practices

• Work with product management on requirements, decompose epics into stories, and deliver solutions that meet or exceed customer expectations

• Build scalable, resilient, cloud-based systems aligned with our long-term strategy

• Partner with engineers and business stakeholders to embed quality into the team’s workflow

• Analyze requirements and identify potential risks early

• Provide outstanding support, including on-call support when necessary

• Mentor junior software engineers

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.

Fidelity Digital Assets® adopts an ambitious culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global team of 800+ forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help the team reshape the future of finance.

Please see the below pay rate range for the work location of Massachusetts only: $56.43-$96.43 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Senior Software Engineer

Fidelity Digital Assets®, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading and servicing digital assets. Our goal in Core Custody product area is to design and build a suite of digital asset services and investment applications to serve the unique and varying needs of our institutional and retail investors.

As a Senior Software Engineer, you will be an integral part of the Core Custody engineering team. You’ll get the opportunity to develop your skills, collaborate across Fidelity teams, and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. This is a hands-on role where you will write code for product features. You will work closely with the technical lead and architect to build secure, scalable, resilient cloud-based microservices utilizing modern software development practices. You will help design and implement REST API clients and services, exchange asynchronous messages between services, and use SQL databases to manage data. You will also write automated unit and integration tests, package software using containers, coordinate builds using continuous integration pipelines, and prepare your services for deployment on AWS.

The Expertise You Have

• Expert in core Java technologies and frameworks like Spring Boot
• Proficiency in writing unit and integration tests using JUnit and Spring Boot
• Experience building and maintaining integration tests across distributed or microservice-based systems
• Proficient in databases, SQL, and data management
• Understanding of AWS or other cloud platforms and containerization technologies such as Docker or ECS
• Experience working with version control systems like GIT
• Solid understanding of Agile development processes and continuous integration/deployment practices
• Experience with asynchronous workers and resilient messaging services such as SNS and SQS
• An understanding of microservice architectures and twelve-factor app patterns
• Provide actionable feedback in pull request reviews
• Experience with test automation frameworks such as Rest Assured or PlayWright would be a plus
• Experience using AI-assisted coding tools for code generation, refactoring, and debugging is an advantage

The Skills You Bring

• A solid foundation in software engineering, 5+ years’ experience
• Bachelor’s degree in computer science or equivalent curriculum preferred
• Possess critical thinking skills to build end-to-end solutions
• Passionate and committed to learning new things and developing with the latest technologies and frameworks
• Work well in both a small agile team and independently, having a strong user focus
• Strong analytical, communication, and organizational skills and the ability to handle multiple tasks at a given time
• Participate in engineering practices such as code and design reviews, environment strategy, and build and deployment pipelines

The Value You Deliver

• Be a champion for test automation and quality practices
• Work with product management on requirements, decompose epics into stories, and deliver solutions that meet or exceed customer expectations
• Build scalable, resilient, cloud-based systems aligned with our long-term strategy
• Partner with engineers and business stakeholders to embed quality into the team’s workflow
• Analyze requirements and identify potential risks early
• Provide outstanding support, including on-call support when necessary
• Mentor junior software engineers

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.

Fidelity Digital Assets® adopts an ambitious culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global team of 800+ forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help the team reshape the future of finance.

Please see the below pay rate range for the work location of Massachusetts only: $62.68-$102.68 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

We are seeking a highly skilled Systems Analyst with hands-on Salesforce Administrator experience and Seismic platform knowledge with a strong foundation in data analytics. This role requires an understanding how Seismic fits into the sales enablement ecosystem and how LiveDocs automates personalized content generation. LiveDocs uses templates, business rules, CRM data, and dynamic content to generate proposals, presentations, reports, and other customer-facing documents. Passionate about the strategic use of data to drive business results. The ideal candidate thrives in a fast-paced, agile environment and brings a customer-centric mindset to every decision.

The Expertise and Skills You Bring

• Bachelor’s or equivalent.
• Salesforce.com Administrator certification desired.
• 2+ years of application or production support experience.
• 3+ years of relevant experience applying systems analysis methodologies, including requirements definition, data analysis, and data mapping.
• Proven ability to partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
• Strong passion for leveraging data strategically to drive business outcomes.
• Salesforce Expertise
• Hands-on experience administering Salesforce using declarative tools.
• End-to-end ownership of Salesforce data hygiene, including quality, and governance.
• Experience significantly contributing to large-scale Salesforce data hygiene initiatives.
• Advocate and champion for Salesforce data management best practices.
• Seismic Expertise
• Seismic Platform knowledge.
• CRM & Sales process knowledge, such as lead-to-opportunity, account hierarchies, pipeline stages and opportunity data structure.
• LiveDoc understanding
• Data Analytics & Data Management
• Strong data analytics background with experience analyzing large datasets.
• Deep curiosity and capability to follow data flows and understand complex data relationships.
• Ability to communicate analytical findings clearly and provide actionable, data-driven recommendations.
• Data quality expertise, including identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
• Data governance experience, partnering with business and technology leadership to define data ownership, stewardship, and governance models.
• Development and implementation of Salesforce data hygiene metrics and standards.
• Root cause analysis skills to identify behavioral, process, system, or integration drivers of poor data quality and recommend improvements to business processes.
• Systems-thinking approach to assess integrations and upstream/downstream impacts.
• Familiarity with enterprise data ecosystems and tools such as ETL processes, data lakes/warehouses, and analytics platforms (e.g., Power BI).
• Experience exporting, cleansing, and re-importing Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and Microsoft Excel (e.g., PivotTables, Conditional Formatting, VLOOKUP).
• API & Integration understanding.
• Technical Skills
• Strong understanding of relational database concepts and data modeling.
• Experience with Snowflake or similar cloud data platforms.
• Experience working with large datasets, including structured and semi-structured data (e.g., JSON files).
• Proficiency in Microsoft Excel for data analysis and validation.
• Communication & Collaboration
• Excellent written and verbal communication skills with a strong emphasis on active listening.
• Ability to create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
• Comfortable collaborating with business users, technology partners, and leadership.
• Organization & Prioritization
• Strong ability to multitask in a fast-paced, agile environment.
• Proven ability to prioritize work based on business impact, urgency, and SLAs.
• Track record of delivering results while maintaining positive working relationships.
• Proven initiative, intellectual curiosity, and a continuous learning mindset.

The Team

Your work will support the client and associate experience for Fidelity’s Workplace Investing business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions. The company serves customers online and over the phone. WI business constitutes of four different product lines Defined Contribution (DC), Defined Benefits (DB), Health & Welfare (HW) and Stock plan services (SPS).

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

We are looking for a Software Engineer to join us!

As a Front Developer Software Engineer, you will play a vital role on a Scrum team within Digital Platforms Technology. You will be encouraged to gain understanding of all the components of our web applications and will work with the members of the squad to deliver outstanding customer experience solutions. You will be a member of an agile team(s) to architect, build, test, and design the features that make up Fidelity’s Digital experiences. You will also be expected to provide leadership, guidance, and mentoring to the other Developers within the wider Digital Platforms Technology team.

The Expertise and Skills You Bring

• Digital experience engineering 6+ years of experience
• BS/BA Degree or equivalent experience preferred
• Proven experience in communicating technical designs and capabilities to non-technical team members, product owners, and partners
• Experience collaborating in a team environment to architect, develop, and support key applications and features
• A proven understanding of the Agile software development methodology
• Relevant knowledge of modern application architecture patterns and emerging technologies
• Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage
• Proficiency with server-side/mid-tier languages, frameworks, libraries, and related technologies: Java SE, Apache Tomcat, Apache Camel, Spring MVC/Spring Boot, Logback, SLF4j, Maven
• Client-side language, library, and framework proficiency: Angular 14+, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS, Jasmine/Karma

The Team

Fidelity's Workplace Investing (WI) Digital Platforms Technology team designs, develops, implements, and supports WS’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions which meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which fosters a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies.

The hourly pay rate range for this position is $56.43-$96.43 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst to work in Westlake, Texas!

Job Description:

We are looking for a Systems Analyst to join us!

Fidelity's Workplace Investing (WI) Digital Platforms Technology team designs, develops, implements, and supports WI’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions which meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which cultivates a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that uses ground-breaking technologies to build powerful tools and outstanding user experience for our customers, using Java-based technologies.

The Expertise and Skills You Bring

• BS/BA Degree or equivalent experience preferred
• Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions
• Experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners
• Ability to utilize a long-term mentality to help produce scalable, maintainable solutions
• Passion to provide guidance on standard methodologies and mentoring support to the other Systems Analysts within the wider Digital Platforms Technology team
• 8+ years of experience, with a focus in financial services applications
• A sense of humor
• Experience collaborating in a team environment to develop, deploy, and support key applications and features
• A proven understanding of the Agile software development methodology
• Excellent written and oral communication skills, allowing you to interview Business partners to understand project objectives, use cases and requirements
• Strong analytical skills, enabling you to research, document and review existing systems and recommend designs for achieving requirements for self-contained projects within a larger program
• Proficiency in assisting in the writing of user requirements and all the supporting documentation
• Ability to diagram business processes and system workflows
• Expertise in conveying technical concepts with internal customers, technical team members, and/or other technical contributors across the organization
• Willingness to actively participate in defining project scope/backlog, while recommending solutions to project issues
• Desire to understand WS Digital Platforms’ web and mobile applications, while having the confidence to clearly communicate technical concepts to the internal partners inside and outside of the Scrum team
• Ability to learn quickly, adapt and thrive to meet the needs of a fast-paced and evolving environment
• Ability to provide strong support to Quality Assurance and Business partners throughout all testing phases, including participating in triaging system defects in production and non-production environments
• Extensive knowledge of internet, mobile, and application architecture, as well as current and emerging technologies
• Full grasp of the software development process including analysis, design, coding, system and user testing, problem resolution and planning
• Use of formal methods (traditional structured or Agile/iterative) for delivering new or improved applications, identifying and communicating systems development processes and generating requirement documentation associated with the respective phases of the lifecycle
• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner
• Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience and judgment
• Communicate effectively in various settings; one-on-one, small and large groups, with peers, and senior management
• Skilled at influencing team members and external groups
• Proactively navigates the organization in order to accomplish tasks
• Willingness to work on multiple efforts simultaneously
• Strong troubleshooting and problem-solving skills
• Desire to be organized, highly responsive and committed to quality

Your experience with the following will be a plus:

• Ability to perform technical analysis of sophisticated Web application development concepts (Spring MVC, Spring Core, XML, CSS, etc.)
• Experience with database query tools / Strong SQL skills
• Experience with Java and Confluence
• Working understanding of QA automation

The Role

You will serve as a Senior Systems Analyst who will play a key role on a Scrum team and within Digital Platforms Technology. You will work closely with the Squad Lead, Scrum Master, Developers, Quality Assurance and Architects to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences. You will also be expected to provide guidance and mentoring to the other Systems Analysts within the wider Digital Platforms Technology team.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

You will have the opportunity to deepen your technical expertise while collaborating with engineers across Fidelity in a lively, fast-paced, and dynamic environment. You will work closely with technical leaders, product owners, and architects to build highly reliable services using modern engineering practices. As a senior member of the team, you will work towards and help mentor software engineers, sharing your knowledge of industry standards for cloud-native software development.

The Expertise and Skills You Bring

Education & Experience:

Bachelor’s degree or equivalent experience in Computer Science or a related field

5+ years of software engineering experience

4+ years of experience building RESTful microservices using Java and Spring Boot

2+ years of hands-on experience with AWS Cloud Native development, Infrastructure as Code (Terraform), and CI/CD (Jenkins Core)

Experience collaborating on engineering teams and willingness to mentor junior engineers

Technical Skills:

Strong proficiency in crafting microservices using software design patterns, the Twelve-Factor App methodology, and SDLC principles

Experience with container orchestration technologies such as Kubernetes

Expertise with asynchronous workers and resilient messaging platforms including Kafka, SNS, and SQS

Deep understanding of AWS services such as Lambda, AWS Batch,Dynamo Database, EC2, SQS, SNS, Aurora postgres database and associated scaling mechanisms

Proficiency in relational databases and SQL

The Team

The Brokerage Record Technology Tax Engineering team within Fidelity Wealth Technology is looking for a hard-working and expert Senior Cloud Engineer to help design, enhance, and modernize our mission?critical tax processing systems. You will collaborate closely with architecture, product, and business partners to build reliable, scalable solutions that support Fidelity’s brokerage and tax processing platforms.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Required Skills & Experience

Candidates should have 10+ years of hands-on software engineering experience with strong expertise in distributed systems, event-driven architecture, and microservices. Proficiency in Java (10+) and Python is required, along with deep experience using Spring Boot and strong foundations in object-oriented design and design patterns. Experience developing secure, high-performance RESTful APIs is essential.

You must have strong knowledge of AWS services including SQS, SNS, Lambda, ECS/EKS (Kubernetes), S3, RDS/PostgreSQL, DynamoDB, CloudFormation, and Apache Kafka. Experience with containerized and serverless architectures (Docker, Kubernetes) is also required. Strong capabilities with relational and NoSQL databases, data modeling, and automated testing using TDD/DDD with frameworks such as JUnit and Mockito are essential.

A solid understanding of DevOps practices, CI/CD pipelines, Git, Maven/Gradle, and Agile workflows is expected. Candidates should also have experience leveraging GitHub Copilot and AI-assisted software development tools to accelerate development, improve code quality, enhance productivity, and support modern engineering practices. Successful candidates excel at interpreting business requirements, managing priorities effectively, collaborating across distributed teams, and maintaining a proactive, continuous learning mindset.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Responsibilities:

• Design, develop, maintain, and enhance enterprise mainframe applications supporting critical business functions.
• Develop and support applications using COBOL, JCL, CICS, DB2, VSAM, and Syncsort.
• Analyze and resolve complex production issues, perform root cause analysis, and implement long-term solutions.
• Support both batch and online transaction processing while ensuring high availability and operational stability.
• Collaborate with distributed engineering teams developing Java, Spring Boot, REST APIs, and AWS-based applications.
• Participate in application modernization initiatives, API integration, and cloud transformation efforts.
• Perform code reviews, testing, deployment support, and production readiness activities.
• Create and maintain technical documentation, operational runbooks, and knowledge transfer materials to reduce key-person dependency.
• Partner with engineering teams to continuously improve application performance, reliability, monitoring, and operational perfection.

Required Qualifications:

• 8+ years of enterprise Mainframe development experience.
• Strong expertise in:
• COBOL
• JCL
• CICS
• DB2 (Native SQL and COBOL Stored Procedures)
• VSAM
• Syncsort
• Experience designing and integrating REST APIs using XML and JSON.
• Experience supporting high-volume, mission-critical production systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in Agile development environments.

Preferred Qualifications:

• Working knowledge of Java, Spring Boot, and AWS.
• Experience with API testing tools such as Insomnia or Postman.
• Experience integrating mainframe applications with distributed systems.
• Familiarity with CI/CD and DevOps practices.
• Experience supporting application modernization and cloud migration initiatives.
• Excellent communication, collaboration, and documentation skills.

Company Overview

The Role

We are looking for a Full Stack Engineer to join us!

As a Senior Full Stack Engineer, you will play a key role on a Scrum team and within Digital Platforms Technology. You will be encouraged to gain understanding of all the components of our web applications and will work with the members of the squad to deliver outstanding customer experience solutions. The ideal candidate should show ease at making personal connections and have a sense of humor. You will work closely with the Squad Lead, Scrum Master, Developers, Quality Assurance, and Architects to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences.

The Expertise and Skills You Bring

• Full stack software engineering 6-9 years of experience; with a focus in financial services applications is a plus
• BS/BA Degree or equivalent experience preferred
• Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions
• Proven experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners
• Ability to utilize a long-term mentality to help produce scalable, maintainable solutions
• Experience collaborating in a team environment to develop, deploy, and support key applications and features
• A proven understanding of the Agile software development methodology
• Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions
• Knowledge of internet, mobile, and application architecture, as well as current and emerging technologies
• Proficiency with server-side/mid-tier languages, frameworks, libraries, and related technologies: Java EE, Apache Tomcat, Spring MVC/Spring Boot, Logback, SLF4j, Maven
• Client-side language, library, and framework proficiency: Angular, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS
• Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage

Your experience with the following will be a plus:

• DevOps concepts governing SCM, continuous integration, monitoring, and deployment processes
• Enterprise application architecture patterns and orchestration frameworks such as Apache Camel
• Client-side unit testing frameworks and test runners like Jasmine and Karma
• Docker containerization and AWS cloud deployment and application management via the AWS console
• AWS certification(s)
• The W3C’s Web Content Accessibility Guidelines and their implementation

The Team

Fidelity's Workplace Solutions (WS) Digital Platforms Technology team designs, develops, implements, and supports WS’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions which meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which fosters a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies.

The hourly pay rate range for this position is $56.43-$96.43 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role:

• Advanced experience as a Systems Analyst supporting the development of complex, enterprise software solutions.
• B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience.
• Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems.
• Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up & configuration of systems, gap analysis, user acceptance testing, and product documentation.
• Solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general.
• Proven experience working with APIs - REST, SOAP, JSON, XML.
• Experience with Agile development methodologies.
• Experience with generative AI tools to increase efficiency and quality.
• Excellent communication and analytical skills, proactive, organized, highly responsive, and committed to quality.

Nice To Have:

• Experience collaborating with the UXD team to gather and communicate user requirements, finalize front end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma.
• Brokerage experience and familiarity with Trading capabilities is nice to have.

The Team:

This role is supporting Trading and Banking solutions in Wealthscape for Institutional Wealth Management Services

Please see the below pay rate range for the work location of Rhode Island only: $65.00 - 75.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Purpose of the role:

You will serve as a Senior Full Stack Engineer who will play a key role on a Scrum team and within Digital Platforms Technology. You will work closely with the Squad Lead, Scrum Master, Systems Analyst, Quality Assurance, Architects, Tech Lead and other Developers to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences.

The Skills you bring

• 7+ years of proven experience in Client-side development using Angular, jQuery, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS
• Proficiency in Client-side unit testing frameworks and test runners like Jest, Jasmine and Karma
• 4+ years of proven experience with server-side development with Java, Spring, Spring Boot, Camel, JMS, Apache Kafka and Persistence frameworks (JPA/Hibernate)Hands on experience using AWS services S3, EC2, Lambda, CFT
• Strong understanding of CI/CD tools such as Jenkins, Artifactory, Deploying applications in DevOps environment
• Experience with API Design & Development and Microservices Architecture (Java, REST, Graph QL, NodeJS, Swagger)
• Solid Understanding of E2E ALM tools like JIRA, gitStash, FishEye, Crucible, Maven, Jenkins, uDeploy.
• Comfortable with Code Quality/Coverage tools (Sonar or equivalent)
• Ability to deal with ambiguity and work in fast paced environment.
• Ability to think out of box and design end-to-end solutions.
• Passion and intellectual curiosity to learn new technologies and business areas!
• Excellent interpersonal skills, both through written and verbal channels.
• Experience in financial services applications is a plus
• BS/BA Degree or equivalent experience required
• Experience collaborating in a team environment to develop, deploy, and support key applications and features
• A proven understanding of the Agile software development methodology
• Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage

Your experience with the following will be a plus:

• DevOps concepts governing SCM, continuous integration, monitoring, and deployment processes
• Docker containerization and AWS cloud deployment and application management via the AWS console
• AWS certification(s)
• The W3C’s Web Content Accessibility Guidelines and their implementation

The Value you deliver

• Extensive knowledge of internet based technologies, application architecture, as well as current and emerging technologies
• Full grasp of the software development process including analysis, design, coding, system and user testing, problem resolution and planning
• Use of formal methods (traditional structured or Agile/iterative) for delivering new or enhanced applications, identify and communicating systems development processes and developing work you're doing associated with the respective phases of the lifecycle
• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and harmonious manner
• Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience and judgement
• Can communicate in various settings; one-on-one, small and large groups, with peers, and senior management
• Skilled at influencing team members and external groups
• Proactively navigates the organization in order to accomplish tasks
• Willingness to work on multiple efforts simultaneously
• Strong troubleshooting and problem-solving skills
• Desire to be organized, highly responsive and committed to quality

How your work impacts the Organization

Our goal within Digital Platforms is to build a user experience that delights our customers, anticipates their needs and matches services or solutions to support effective decision making. Responsible for delivering new products and services that will greatly improve the digital experience for our Workplace Solutions customers!

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

• Bachelor’s degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of testing experience (and demonstrated competence, depth, and breadth) of professional experience.
• Prior client implementation and\or platform migration experience a plus
• Experience in Agile preferred, but not required.
• Proficient with Microsoft Office applications
• Ability to independently manage one’s own workload.
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings.
• Procedure execution and process improvement
• Align, plan, and implement new product capability delivery within flight implementations.
• Drive and / or support execution of key implementation activities (example: data conversion load).
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements.
• Partnering with the Director Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements.
• Performing root cause analysis to determine gaps or trends for continuous improvement opportunities.
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Creating training material and reference material for participant services
• Assisting and coaching the broader virtual team
• Engaging in and/or leading ongoing courses to support continued personal development.

• Provide project management for client testing for new implementations, migrations, and Annual Enrollment
• Understand and manage to client testing timelines.
• Test case set-up, data mining, and data mocking
• Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
• Manage defects.
• Monitor and report on progress.
• Troubleshoot and escalate environment issues.
• Conduct client testing with business partners.
• Identify testing process improvement opportunities.

• Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation.
• Production Monitoring: Proactively supervise production systems for the Blockchain Incubator’s suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions).
• Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues.
• Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stability.

• Experience: 2–5 years in technical operations support or DevOps
• Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation / Containment -> Resolution -> Root Cause Analysis)
• Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow
• Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or Grafana

• Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers
• Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes
• Attitude: An "adversarial" approach—the ability to stress-test and break code to ensure it is resilient

• Communication: Outstanding written and verbal communication skills
• Passion: A genuine drive for application stability and the evolution of blockchain technology!

• Certifications: AWS/Azure/GCP, CKA, or specialized Blockchain certifications.
• Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving.
• Digital Assets: High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring.

• Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation.
• Production Monitoring: Proactively supervise production systems for the Blockchain Incubator’s suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions).
• Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues.
• Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stability.

• Experience: 2–5 years in technical operations support or DevOps
• Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation / Containment -> Resolution -> Root Cause Analysis)
• Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow
• Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or Grafana

• Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers
• Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes
• Attitude: An "adversarial" approach—the ability to stress-test and break code to ensure it is resilient

• Communication: Outstanding written and verbal communication skills
• Passion: A genuine drive for application stability and the evolution of blockchain technology!

• Certifications: AWS/Azure/GCP, CKA, or specialized Blockchain certifications.
• Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving.
• Digital Assets: High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring.

Position Overview

We are seeking a highly skilled Senior Data Engineer with Application DBA expertise to design, build, optimize, and support enterprise data platforms. This role combines advanced data engineering with hands-on database administration, ensuring high availability, performance, and scalability of critical data systems.

The ideal candidate brings deep experience in data warehousing, ETL development, and database management, along with a strong foundation in modern cloud data platforms.

Key Responsibilities

Application DBA Responsibilities

• Administer, monitor, and tune Oracle databases supporting critical applications
• Manage database performance (query optimization, indexing, partitioning, and execution plans)
• Perform database maintenance activities (backups, recovery, patching, upgrades)
• Ensure high availability, disaster recovery, and data integrity
• Support application teams in database design and troubleshooting

Data Engineering & Architecture

• Develop and maintain data models (dimensional and normalized) to support analytics and reporting
• Build and optimize enterprise data warehouse solutions across Oracle and Snowflake platforms
• Ensure efficient ingestion, transformation, and integration of structured and unstructured data
• Design, develop, and maintain scalable data pipelines and ETL processes using tools such as Informatica and Python

Reporting & Analytics Support

• Support and enhance Oracle Analytics Server reporting environments
• Collaborate with BI and analytics teams to ensure data accuracy and usability
• Optimize data structures for reporting performance

Cloud & Modern Data Platforms

• Develop and maintain solutions in Snowflake cloud data warehouse
• Implement best practices for cloud data architecture, cost optimization, and performance
• Work with NoSQL technologies (MongoDB) for semi-structured and unstructured data use cases

Development & Automation

• Write efficient, reusable, and scalable code using Python and SQL
• Automate data workflows, monitoring, and alerting
• Implement CI/CD practices for data pipelines and database deployments

Data Governance & Quality

• Ensure data quality, consistency, and security across platforms
• Implement data validation, cleansing, and lineage tracking
• Adhere to corporate data governance and compliance standards

Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) and 7+ years of experience in data engineering and database administration

Technical Skills

• Strong expertise in:
• Oracle Database (Application DBA experience required)
• Informatica (ETL development)
• Data Warehousing concepts and architecture
• Hands-on experience with:
• Snowflake
• Oracle Analytics Server (reporting and integration)
• Python
• SQL (advanced querying and performance tuning)
• NoSQL databases (MongoDB preferred)

Preferred Qualifications

• Experience with cloud platforms (Azure, AWS, or GCP)
• Familiarity with modern data stack tools (dbt, Airflow, etc.)
• Knowledge of DevOps and CI/CD pipelines
• Experience supporting high-volume transactional systems (OLTP)
• Exposure to data governance and security frameworks

Key Competencies

• Strong analytical and problem-solving skills
• Ability to balance development and operational DBA responsibilities
• Excellent communication and stakeholder collaboration
• Detail-oriented with a focus on performance and reliability
• Proactive in identifying and resolving system bottlenecks

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Operations Specialist

Fidelity Charitable helps donors maximize their generosity through our donor-advised fund. We are the nation’s top maker of grants to nonprofit organizations, distributing $17.8 billion to charities in 2025. This position supports our busiest time of year, Giving Season. The hours are demanding, please expect to work overtime in November and December.

The Expertise we’re Looking For:

• Bachelor’s degree
• 0-2 years Financial Operations preferred
• Strong and effective verbal and written communication skills
• Proven attention to detail, with good follow-through
• Strong organizational, planning, multi-tasking, time management skills
• Proven problem solving skills and ability to follow written procedures
• Ability to work under pressure and within tight deadlines
• Demonstrated ability to identify and mitigate potential areas of risk
• Working knowledge of Fidelity systems (XTRAC, RepApp), a plus

The Purpose of Your Role

The Operations Specialist is responsible for the timely and accurate processing of transactions for Fidelity Charitable customer accounts. As a member of FC’s inclusive Service Delivery team, the Operations Specialist will be part of our highly motivated, fast paced team, will possess a solid understanding of service operations, and be able to manage priorities well.

The Skills You Bring

• You have a high sense of urgency and understand when to escalate
• Your strong and effective verbal and written communication skills
• Your very best problem-solving skills with excellent follow-through
• Your strong organizational skills, planning, and time management
• You are a team player with the ability to influence without authority
• You are flexible with overtime as requested (especially November and December – Giving Season)

The Value You Deliver

• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Delivering a great customer experience with each interaction to help strengthen donor relationships
• Clearly understanding and articulating the full suite of Fidelity Charitable products and services
• Process high value transactions
• Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
• Maintain up-to-date procedures for those functions for which responsible

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Team:

• The Infrastructure as a Service team designs, builds, and maintains automation that powers server and storage platforms across the enterprise.

• The team develops automation and applications using Python, Golang, REST services, Angular, Node.js, and Ansible, leveraging tools such as AWX and AAP.

• Work includes creating scalable solutions that streamline infrastructure deployment, configuration, and lifecycle operations.

• The environment is highly collaborative, with a strong focus on delivering reliable automation, improving development practices, and advancing platform capabilities.

• Team members frequently engage in problem solving across diverse technologies and are expected to contribute creatively to architecture, design, and continuous improvement.

The Skills You Bring:

• Proven experience in full stack development using several of the following: Go, Python, Angular, JavaScript, Node.js, REST services, AWS, Ansible, and automation frameworks.

• Background working with infrastructure automation, including writing and maintaining Ansible playbooks and roles.

• Familiarity with Bootstrap, HTML/CSS, shell scripting, and relational databases such as PostgreSQL.

• Comfortable working across Linux environments and able to troubleshoot and debug within system and application layers.

• Experience with CI/CD practices, automated testing frameworks, and iterative development in an agile setting.

• Ability to deploy, customize, and integrate open-source tools and utilities.

• Understanding of scalable design patterns, service-oriented or microservice architectures, and modern development practices.

• Experience working in a DevOps environment.

Additional Backup & Recovery Skills:

• Experience with enterprise backup platforms (Commvault, NetBackup, Veeam or similar).

• Knowledge of backup strategies including full, incremental, differential, and snapshot-based backups.

• Experience automating recovery workflows using Go or Ansible.

• Understanding of disaster recovery including RTO/RPO and failover processes.

• Experience with recovery testing and validation.

The Expertise You Have:

• Proven ability to design, build, and maintain automation and applications across multiple layers of a modern tech stack.

• Strong analytical skills with the ability to tackle sophisticated, cross domain problems.

• Demonstrated experience creating modular, maintainable, and scalable systems that align with evolving business needs.

• Quick to learn new technologies and frameworks and capable of applying them effectively in production.

• Consistently stays informed on emerging trends in automation, infrastructure, development frameworks, and cloud technologies.

• Able to communicate design decisions and technical approaches clearly using available data and practical reasoning.

The Value You Deliver:

• Deep software development expertise that enables you to tackle challenging technical work and help guide others on the team.

• Ownership of automation initiatives that improve reliability, reduce manual effort, and enhance the overall infrastructure platform.

• Leadership in driving development, code quality, scalability, and operational excellence across the team.

• Ability to diagnose and resolve issues efficiently to maintain high service availability.

• Contributions to long-term technical direction by connecting engineering solutions to business goals and operational needs.

Commitment to innovation, continuously finding opportunities to modernize, simplify, or improve existing systems and processes.

Operations Specialist

Fidelity Charitable helps donors maximize their generosity through our donor-advised fund. We are the nation’s top maker of grants to nonprofit organizations, distributing $17.8 billion to charities in 2025. This position supports our busiest time of year, Giving Season. The hours are demanding, please expect to work overtime in November and December.

The Expertise we’re Looking For:

• Bachelor’s degree
• 0-2 years Financial Operations preferred
• Strong and effective verbal and written communication skills
• Proven attention to detail, with good follow-through
• Strong organizational, planning, multi-tasking, time management skills
• Proven problem solving skills and ability to follow written procedures
• Ability to work under pressure and within tight deadlines
• Demonstrated ability to identify and mitigate potential areas of risk
• Working knowledge of Fidelity systems (XTRAC, RepApp), a plus

The Purpose of Your Role

The Operations Specialist is responsible for the timely and accurate processing of transactions for Fidelity Charitable customer accounts. As a member of FC’s inclusive Service Delivery team, the Operations Specialist will be part of our highly motivated, fast paced team, will possess a solid understanding of service operations, and be able to manage priorities well.

The Skills You Bring

• You have a high sense of urgency and understand when to escalate
• Your strong and effective verbal and written communication skills
• Your very best problem-solving skills with excellent follow-through
• Your strong organizational skills, planning, and time management
• You are a team player with the ability to influence without authority
• You are flexible with overtime as requested (especially November and December – Giving Season)

The Value You Deliver

• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Delivering a great customer experience with each interaction to help strengthen donor relationships
• Clearly understanding and articulating the full suite of Fidelity Charitable products and services
• Process high value transactions
• Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
• Maintain up-to-date procedures for those functions for which responsible

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The IT Project Manager will support technology projects or delivery teams by partnering closely with engineering, product, and program leaders to drive modern, iterative delivery practices. They will manage planning, dependencies, risks, releases, and status updates while ensuring effective prioritization and successful delivery. They will champion Fidelity leadership behaviors to foster an innovative, collaborative culture.

Key Responsibilities

• Planning & Coordination: Align project scope, objectives, and roadmaps with product, business, and technology strategy; manage multiple low-to-medium complexity projects or a high-visibility initiative, partnering with cross-functional leaders to plan work, identify risks and dependencies, coordinate releases, and maintain clear communication and documentation.

• undefined

• Execution & Delivery Management: Lead planning and execution events across projects, track and report delivery health using data-driven insights, facilitate trade-off decisions, drive accountability for outcomes, and proactively manage risks, dependencies, and communications to support successful delivery.

• undefined

• Continuous Improvement & Predictability: Implement and continuously improve delivery processes using data insights, optimize workflows for efficiency and flow, and identify lifecycle improvements to enhance predictability and outcomes.

• Technology & Quality Oversight: Enforce engineering excellence by managing quality standards, technical debt, incidents, and change processes. Accountable for effective and integrated release management, ensuring readiness across teams, and clear communication.

• Team Leadership & Culture: Motivate and guide teams by fostering a culture of ownership and accountability. Support team formation, training, and continuous improvement through feedback and learning opportunities.

Qualifications

• Minimum of 8 years of overall work experience and 5 years’ experience working directly to plan and drive technology delivery outcomes, within a team or across multiple teams

• Relevant proven experience and training/certification in delivery frameworks and methodologies (project management, iterative delivery, etc.)

• Excellent facilitation, planning, and stakeholder management skills

• Ability to lead through influence and drive cross-functional alignment

• Strong experience with delivery metrics, forecasting, and capacity planning

• Familiarity with scaled delivery practices and enterprise governance

• PMP Certification a plus but not required

Key Core Skills

• Project Planning & Roadmap Development

• Delivery Management

• Risk & Dependency Management

• Data Driven Process Improvement

• Stakeholder Communication & Influence

• Performance Monitoring & KPI Management

• Change Leadership & Adaptability

• Iterative Delivery Frameworks

• Software Development Lifecycle (SDLC) Knowledge

The Team

The Fidelity Wealth Technology Planning, Operations & Enablement team makes it possible for the Wealth Delivery ecosystem to thrive by aligning strategy, driving execution, and cultivating team excellence – through integrated capabilities, scalable practices, and a people-first mindset. We ensure strategic execution and generation of insights that guide planning and prioritization for the Technology Delivery Portfolio, aligned to business strategy and customer segmentation, leveraging our core capabilities of Portfolio Enablement, Program Management, and IT Project Management and Delivery Operations. We are focused on building a highly integrated organization, aimed at delivering transformative business value through empowered delivery teams, adaptive practices, and strategic enablement.

Please see the below pay rate range for the work location of Rhode Island only: $58.21-$98.21 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The hourly pay rate range for this position is $60.00 – $80.00 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

The Role

As a Senior Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment!

The Team

The Business Analyst (BA) is part of the Fidelity Health Solutions’ Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), collaborating with technology and business customers to develop and implement digital product and service features in health care applications from inception to delivery. These squads will continue to bring new Healthcare capabilities to our digital experiences within NetBenefits or our Mobile App.

The Expertise and Skills You Bring

• Bachelor’s degree preferred
• 3 - 5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple multi-functional teams
• Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development
• Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
• Solid grasp of the architecture and deployment needed to support web development
• Interact closely with Subject Matter Experts and partners across Fidelity Health Benefits domain to elicit Product requirements
• Work with UXD teams to support prototyping
• Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool
• Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus
• Skilled at translating business vision into defined and prioritized user stories for team’s backlog
• Ability to understand sophisticated customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team
• Customer-obsessed and have proven a commitment to delivering frequent, high business value features
• Look for opportunities to innovate and take thoughtful risks to get work done better and faster
• Excellent listening, communication (verbal and written), and presentation skills
• You optimally and regularly lead, facilitate, and drive individuals and group meetings to common goals
• You are highly organized and have a strong ability to prioritize and work under tight deadlines
• Skilled at building relationships, fostering strong teams, and influencing others
• You are a self-motivated, phenomenal teammate with the ability to plan and complete work independently, and partner optimally to handle dependencies
• You have excellent business judgement and maintain confidentiality of all data
• Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors

The Value You Deliver

• Working in a Scrum Agile environment to deliver software
• Leading and conducting business analyses to formulate and make recommendations
• Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications
• Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)
• Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle
• Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication
• Prioritize multiple initiatives and business analysis tasks at the same time

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

We are looking for a Senior Software Engineer to join us!

As a Senior Software Engineer, you will play a key role on a Scrum team and within Digital Platforms Technology. You will be encouraged to gain understanding of all the components of our web applications and will work with the members of the squad to deliver outstanding customer experience solutions. The ideal candidate should show ease at making personal connections and have a sense of humor. You will work closely with the Squad Lead, Scrum Master, Developers, Quality Assurance, and Architects to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences.

The Expertise and Skills You Bring

• Full stack software engineering 5+ years of experience; with a focus in financial services applications is a plus
• BS/BA Degree or equivalent experience preferred
• Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions
• Proven experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners
• Ability to utilize a long-term mentality to help produce scalable, maintainable solutions
• Experience collaborating in a team environment to develop, deploy, and support key applications and features
• A demonstrable understanding of the Agile software development methodology
• Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions
• Knowledge of internet, mobile, and application architecture, as well as current and emerging technologies
• Proficiency with server-side/mid-tier languages, frameworks, libraries, and related technologies: Java EE, Apache Tomcat, Spring MVC/Spring Boot, Logback, SLF4j, Maven
• Client-side language, library, and framework proficiency: Angular, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS
• Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage

Your experience with the following will be a plus:

• DevOps concepts governing SCM, continuous integration, monitoring, and deployment processes
• Enterprise application architecture patterns and orchestration frameworks such as Apache Camel
• Client-side unit testing frameworks and test runners like Jasmine and Karma
• Docker containerization and AWS cloud deployment and application management via the AWS console
• AWS certification(s)
• The W3C’s Web Content Accessibility Guidelines and their implementation

The Team

Fidelity's Workplace Investing Digital Platforms Technology team designs, develops, implements, and supports WI’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions that meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which furthers a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Corporate Risk team is seeking a Data Entry Associate to support Fidelity’s High Risk Roles (HRR) Program.

This role supports daily operations and administration of the HRR program and support the completion of the Enhanced In-service Background Reviews.

Key Responsibilities

• Enter, update, and verify data in Fidelity systems

• Review data for errors, correct inconsistencies, and ensure accuracy

• Maintain confidentiality of highly sensitive information

• Respond to data-related inquiries and provide requested information to management

• Assist in generating reports and summaries as needed

• Follow company procedures for data management and security

Skills and Knowledge

• Outstanding digital literacy, including Microsoft Excel

• Proficient typing and using a keyboard number pad

• Excellent social skills

• Excellent verbal and written communication skills

• Able to calmly work in a fast-paced environment

• Dedication to meet deadlines under limited direction

• Dedication to improving processes

• Strong work ethic

• Positive outlook with the ability to work independently while working towards an overall team purpose

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Role

The NPO Outreach Specialist is a member of the NPO Outreach team and is responsible for providing excellent service to our grant recommended nonprofit organizations. This position plays a significant role in helping our donors ensure their funds make an impact by supporting thousands of non-profit organizations to receive contributions quickly and securely. As a team member on our diverse and inclusive team, your main responsibilities will be researching and outreach to key charity contacts, validating non-profit information, and providing timely and accurate processing of enrollments into our Electronic Funds Transfer Program (EFT). Outreach may include cold-calling, emails, and support to targeted nonprofits.

As a member of Fidelity Charitable’s Operations team, the NPO Outreach Specialist will be part of a highly motivated, fast paced team, must have a strong understanding of service operations, and be able to manage priorities well. This role may be responsible for some tier 1 technical support for charities and tier 2 product level support for our plan administrators and donor population.

The Expertise and Skills You Bring

• Bachelor's degree and 2 years of experience in customer service or service operations, or equivalent work experience
• Strong and effective verbal and written communication skills
• Demonstrates attention to detail, with good follow-through
• Strong interpersonal, planning, multi-tasking, and time leadership skills
• Demonstrates strong problem-solving skills
• Ability to work under pressure and within tight deadlines
• Demonstrates ability to identify and mitigate potential areas of risk
• Technical proficiency
• Ability to meet overtime commitments
• Ability to understand and work in Fidelity systems such as XTRAC, RepApp, Genesys
• Proficiency with Microsoft Office applications required
• Work hours are M-F 8:30 a.m. – 5:00 p.m. CT, with extended hours as needed

The Team

The NPO Outreach Team works with nonprofits to ensure they quickly and securely receive grants through electronic funds transfers. The team works directly with nonprofits to help them enroll in the program and collaborates with other service delivery organizations to communicate with and support nonprofits. Our work is essential to moving the organization and our grantmaking to digital payment methods.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Operations Specialist

Fidelity Charitable helps donors maximize their generosity through our donor-advised fund. We are the nation’s top maker of grants to nonprofit organizations, distributing $17.8 billion to charities in 2025. We are looking for top notch operations processors to work on contributions, money movement and grants in Westlake, Texas; Salt Lake City, Utah; or Durham. This contractor position supports our busiest time of year, Giving Season. The hours are demanding, please expect to work overtime in November and December.

The Expertise we’re Looking For:

• Bachelor’s degree
• 0-2 years Financial Operations preferred
• Strong and effective verbal and written communication skills
• Proven attention to detail, with good follow-through
• Strong organizational, planning, multi-tasking, time management skills
• Proven problem solving skills and ability to follow written procedures
• Ability to work under pressure and within tight deadlines
• Proven ability to identify and mitigate potential areas of risk
• Working knowledge of Fidelity systems (XTRAC, RepApp), a plus

The Purpose of Your Role

The Operations Specialist is responsible for the timely and accurate processing of transactions for Fidelity Charitable customer accounts. As a member of FC’s inclusive Service Delivery team, the Operations Specialist will be part of our highly motivated, fast paced team, will possess a solid understanding of service operations, and be able to manage priorities well.

The Skills You Bring

• High sense of urgency and understand when to escalate
• Strong and effective verbal and written communication skills
• Problem-solving skills with excellent follow-through
• Strong organizational skills, planning, and time management
• Team player with the ability to influence without authority
• Flexible with overtime as requested (especially November and December – Giving Season)

The Value You Deliver

• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Delivering a great customer experience with each interaction to help strengthen donor relationships
• Clearly understanding and articulating the full suite of Fidelity Charitable products and services
• Process high value transactions
• Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
• Maintain up-to-date procedures for those functions for which responsible

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Operations Specialist

Fidelity Charitable helps donors maximize their generosity through our donor-advised fund. We are the nation’s top maker of grants to nonprofit organizations, distributing $17.8 billion to charities in 2025. We are looking for top notch operations processors to work on contributions, money movement and grants in Westlake, Texas; Salt Lake City, Utah; or Durham. This contractor position supports our busiest time of year, Giving Season. The hours are demanding, please expect to work overtime in November and December.

The Expertise we’re Looking For:

• Bachelor’s degree
• 0-2 years Financial Operations preferred
• Strong and effective verbal and written communication skills
• Proven attention to detail, with good follow-through
• Strong organizational, planning, multi-tasking, time management skills
• Proven problem solving skills and ability to follow written procedures
• Ability to work under pressure and within tight deadlines
• Proven ability to identify and mitigate potential areas of risk
• Working knowledge of Fidelity systems (XTRAC, RepApp), a plus

The Purpose of Your Role

The Operations Specialist is responsible for the timely and accurate processing of transactions for Fidelity Charitable customer accounts. As a member of FC’s inclusive Service Delivery team, the Operations Specialist will be part of our highly motivated, fast paced team, will possess a solid understanding of service operations, and be able to manage priorities well.

The Skills You Bring

• High sense of urgency and understand when to escalate
• Strong and effective verbal and written communication skills
• Problem-solving skills with excellent follow-through
• Strong organizational skills, planning, and time management
• Team player with the ability to influence without authority
• Flexible with overtime as requested (especially November and December – Giving Season)

The Value You Deliver

• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Delivering a great customer experience with each interaction to help strengthen donor relationships
• Clearly understanding and articulating the full suite of Fidelity Charitable products and services
• Process high value transactions
• Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
• Maintain up-to-date procedures for those functions for which responsible

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Client Experience Associate

Got personality? Like to talk? Have a desire to tackle problems and help others? Then keep reading. Fidelity Charitable is looking for top notch customer service professionals to work on the Donor Services team. As a Donor Services Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors, and Non-Profit Organizations affiliated with Fidelity Charitable. We are looking for a ‘customer obsessed’ individual that wants to make a difference in helping our donors achieve their philanthropic goals.

The Expertise We’re Looking For

• Bachelor’s degree preferred and/or equivalent experience
• Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment

The Purpose of the Role

Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with clients using conversational techniques to understand the scope of their request, obtain relevant information and identify a solution, if necessary. It’s more than just taking a call and processing a transaction - our donors are generously giving to non- profit organizations in an effort to meet their philanthropic goals.

The Skills You Bring

• Proficient verbal and written communication skills required
• Problem-solving skills with excellent follow through
• Strong organizational skills, planning, and time management
• Able to proficiently multi-task in a Windows based environment
• Proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate (these are internal applications at Fidelity Charitalble)
• Flexibility for overtime as requested (especially December – Giving Season) Various shifts are available. Business hours are 8:30-8:00pmET, Monday-Friday. Shifts will vary during business hours.

The Value You Deliver

• Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits
• Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information.
• Interact with other internal Charitable business units as needed
• Employing good sound judgment in decision making or problem resolution
• Deliver a wonderful customer experience with each interaction
• A customer centric mindset

How Your Work Impacts the Organization

The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Responsibilities

• Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents
• Diagnose and troubleshoot hardware and software issues
• Research issues using available internally available resources
• Approach each interaction with a “Customer Obsessed” mindset
• Evaluate documented resolutions and analyze trends
• Support several types of end users, from software engineers and financial associates to top executives

Qualifications

• High-level customer service and interpersonal skills
• Strong written and verbal communication skills
• Ability to quickly absorb and retain information
• Strong documentation and organizational skills
• Ability to work well on a team in a fast-paced environment
• Ability to type a minimum of 60 wpm
• Working knowledge of computers and networks
• Excellent troubleshooting skills

• Associate degree, technical certification, or equivalent work experience is preferred
• Previous experience in a Help Desk Support role is a plus
• Experience supporting Microsoft Windows 7 & 10
• Experience supporting Microsoft Office 2010 & O365
• Experience supporting Apple MacOS and Apple mobile products
• Experience with ServiceNow, or other ticketing systems is a plus
• Knowledge of ACD telephony systems
• Experience supporting remote workers in a corporate environment

The Role

The Senior Manager, Meeting & Events Operations, is responsible for overseeing the strategic management, optimization, and continuous improvement of the M&E technology platform (Cvent). This role ensures the platform remains accurate, up-to-date, and fully aligned with the evolving needs of event planners and stakeholders. The position plays a significant role in driving operational efficiency, enabling data-driven decision-making through automated reporting, and establishing best-in-class standards and processes across the M&E function.

In the role of liaison between the Strategic Meeting Management Platform (Cvent) and the M&E planning teams, you will guarantee the platform facilitates effective event execution. You will also ensure it supports full planning workflows and produces comprehensive automated reports. Your skills will drive ongoing advancements by evaluating new platform functions, advising on improvements, and implementing established guidelines to increase efficiency, regulatory adherence, and user experience.

The ideal candidate thrives at the intersection of technology, operations, analytics, and user experience, with the ability to translate business needs into scalable, efficient platform solutions. You will be highly collaborative, proactive in finding opportunities for improvement, and comfortable driving change across cross-functional teams.

The Expertise and Skills You Bring

• Bachelor’s degree
• 7+ years of experience in meetings & events operations with direct experience using Cvent or similar platforms
• Strong understanding of the full event lifecycle and planner responsibilities
• Experience configuring event technology platforms (registration, sourcing, reporting, integrations)
• Strong analytical and problem-solving skills with experience in reporting and data visualization
• Proven ability to lead cross-functional initiatives and influence collaborators
• Excellent communication, organizational, and project management skills
• Knowledge of industry guidelines, compliance standards, and developments in event technology
• Skilled in handling tight deadlines while prioritizing responsibilities
• Ability to work independently under own direction and initiative
• Ability to travel within the U.S. and work flexible and/or fluctuating work hours

The Team

The Meetings and Events team collaborates with business partners on the planning, budgeting, and design of internal and client events. The team leads over 1,000 events a year with a focus on crafting detailed and memorable experiences that support business and firm-wide objectives.

The hourly pay rate for this position is $70-80 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Systems Analyst

Fidelity is seeking a Systems Analyst to join our Workplace Investing Technology team supporting the Defined Benefit (DB) platform. This role offers the opportunity to work on mission-critical systems that power pension services for corporations, employees, and retirees, while contributing to a modern, evolving technology ecosystem.

The Team

The Defined Benefit Platform team enables the recordkeeping and administration of pension plans, ensuring accuracy, compliance, and high-quality service delivery across the retirement lifecycle.

We partner across business, operations, and engineering to deliver scalable, resilient solutions, focusing on platform modernization, cloud enablement, system stability, and ongoing enhancements. The team operates in a highly collaborative, fast-moving delivery environment with a strong emphasis on continuous improvement and shared ownership.

The Role

As a Systems Analyst, you will play a key role in bridging business and technology, driving analysis, solution design, and delivery for complex, data-intensive systems. You will work closely with stakeholders, including business partners, business analysts, solution architects, and engineering teams, to translate complex requirements into well-defined, scalable solutions. You will also collaborate to improve system quality, data integrity, and overall platform performance.

Key responsibilities include:

• Collaborating with DB business stakeholders to analyze requirements and translate them into actionable user stories and backlog items
• Performing complex data analysis and data mining across recordkeeping systems to support business insights and issue resolution
• Collaborating with technical leads and architects to design, document, and maintain system flows, data models, and integration patterns
• Supporting the design and documentation of API contracts and enterprise integrations, aligned with enterprise standards
• Developing a strong understanding of end-to-end DB platform architecture to perform impact analysis across interconnected systems
• Supporting production issue triage, root cause analysis, and timely resolution
• Contributing to team ceremonies, iterative planning, and continuous improvement efforts to enhance delivery quality and efficiency

The Expertise You Have

• BS or above with exceptional skills for business system design and solutions
• 4-6 years of experience in systems analyst, application lifecycle management, and production support
• Experience working with financial systems, recordkeeping platforms, or retirement/benefits administration (Defined Benefit preferred)
• Ability to distill business processes and objectives into well-defined epics/stories/requirements.
• Strong analytical skills with the ability to interpret complex business rules (e.g., pension calculations, eligibility, compliance) and translate them into technical solutions
• Work through ambiguous situations by making timely decisions based on facts, knowledge, experience and judgment is required
• Extensive data analysis skills combined with excellent knowledge of Structured Query Language (SQL) is required.
• Working proficiency of object-oriented programming concepts, specifically Java is a nice to have.
• Working knowledge of REST, SOAP, JSON and APIs is a plus
• Highly effective written and verbal communication is a must
• Proven ability to work in a highly coordinated, iterative delivery environment, refining requirements in partnership with stakeholders

Preferred:

• Defined Benefit domain knowledge, including pension calculations, eligibility, and compliance
• Exposure to cloud platforms such as AWS or Azure
• Experience with data governance, reconciliation, and audit processes

The Skills You Bring

• Ability to bridge business and technology, translating complex domain concepts into clear technical requirements
• Good communication and stakeholder management skills, with the ability to work across business, operations, and engineering teams
• Capability to analyze large, complex datasets and derive actionable insights
• Confidence in facilitating technical discussions and supplying solution design decisions
• A continuous learning demeanor with a focus on domain expertise and emerging technologies
• Ability to prioritize optimally and adapt to changing needs in a fast-paced delivery environment
• Good sense of ownership, accountability, and attention to detail, especially in high-impact financial systems

The Value You Deliver

• Delivering solutions that ensure accuracy, reliability, and integrity of Defined Benefit plan data and calculations
• Bringing a client- and participant-focused demeanor, understanding the downstream impact of technology decisions
• Collaborating across teams to continuously enhance system capabilities, data quality, and operational efficiency
• Driving incremental improvements in system performance, stability, and scalability
• Supporting high-quality delivery while maintaining alignment with regulatory and compliance standards
• Building strong partnerships that enable clarity, responsiveness, and successful outcomes

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

The Expertise You Have

• Logistics Support – maintain hardware inventory of computers, monitors, phones, keyboards, mice, etc.
• Follow established procedures from Central Logistics for logging all equipment in and out
• Always maintain a clean Logistics room, areas/shelves clearly labeled
• Taking ownership of the lab to ensure processes/policies are being applied, making changes to these processes to provide a better customer experience.
• Responsible for ensuring all techs are following process\policies in Secure Stock Rooms, Lab Rooms, Storage Rooms, Guru Bars
• Receive and process hardware in tracking system as deliveries arrive.
• Open “broken hardware” requests with vendors and track until completion
• Hardware arrival – check “Legal Holds” data and perform data backup when identified
• Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Ex. Assign devices for New Hires, Break-fix, PC Refresh
• Quarterly Physical Inventory of all equipment in the room
• Place equipment orders on behalf of associates as necessary
• Computer wiping – ensure all older devices set for disposal are wiped and log file captured
• Dispose of old equipment through our vendor, process is audited, tracked very closely
• Work with National Central Logistics to request equipment.
• Alignment to reporting and critical issue procedures.
• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
• Working in conjunction with technical and non-technical personnel to optimally finish the requests.
• Special assignments and other work related duties as required by management.
• Ensuring all documentation is kept updated, as well as build new documentation as needed
• Computer Builds – maintain a supply of computers loaded with specific image

The Skills You Bring

• Knowledge in working in SharePoint/Excel with formulas a plus
• A detailed oriented self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
• Knowledge of Windows Operating Systems, Mac OS and Client Hardware.
• Ability to excel in a change-controlled environment.
• Outstanding analytical and interpersonal skills.
• Ability to work effectively with client and other groups.
• Ability to think independently to meet goals based on requirements.
• Associates Degree and/or 2+ years knowledge of Logistics experience and computer hardware
• A+ certification is a plus

• Experience with MVC frameworks (Angular, AngularJS, Backbone.js, React JS, or similar) and JavaScript design patterns
• Knowledge of JavaScript libraries such as Angular for building complex interactive applications
• Proficient in using CSS3 features and CSS frameworks to implement responsive web design
• Experience mentoring junior staff and defining coding standards and best practices
• Strong ability to conceptualize object-oriented design and apply engineering design patterns
• Hands-on experience building RESTful web services and APIs
• Familiarity with database systems, including relational and NoSQL technologies
• Solid understanding of SDLC methodologies and their importance in software development
• Passion for continuous integration and continuous delivery practices

• Mentor junior staff and define engineering best practices
• Leverage past experiences to help lead the team through all phases of software development lifecycle
• Work effectively with developers, stakeholders and cross-functional teams
• Hands-on technical contributor with a strong sense of ownership
• Commitment to producing clean, well-tested, and refactored code
• Experience performing code reviews and ensuring code quality within the team
• Dedication to continuous improvement, actively helping to elevate both personal and team performance

The hourly pay rate range for this position is $80.00 – $100.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

The Role

The Event Manager will deliver best in-class event experiences for the firm’s associates, clients, and prospects. They will have a natural curiosity about the business strategy and leverage their skills to create and flawlessly implement programmatic experiences that support the objectives.

The candidate will be experienced in project management, including creating and handling budgets, creating timelines and workplans, leading planning meetings and collaborating with business partners to drive toward deliverables. We are looking for a good communicator who keeps collaborators advised. The candidate will be in command of complex event logistics including, but not limited to, sourcing and leading speakers and vendors, and creating dynamic production schedules.

The ideal candidate is skilled at producing both in-person and virtual experiences. They are comfortable with digital environments and have a consistent record of creating high quality virtual events applying various technology platforms.

The Expertise and Skills You Bring

• Bachelor’s degree
• 3-5 years of related work experience
• Advanced knowledge and experience with Zoom Meeting and Zoom Video Webinar
• Experience with event registration systems and event mobile app platforms (Cvent, CrowdCompass preferred)
• Knowledge and experience with live & virtual event production including lighting, audio, video, and technical direction
• Experience creating well designed, yet concise presentation decks using PowerPoint
• Strong verbal and written communication skills, including a command of proof reading
• Outstanding organizational skills
• Ability to work under tight deadlines and prioritize responsibilities
• Ability to work independently under own direction and initiative
• Ability to travel within the U.S. and work flexible and/or fluctuating work hours

The Team

The Meetings and Events team collaborates with business partners on the planning, budgeting, and design of internal and client events. The team leads over 1,000 events a year with a focus on creating seamless and memorable experiences that support business and firm-wide objectives.

The hourly pay rate range for this position in Boston, MA or Smithfield, RI is $45-50 per hour. The hourly pay rate range for this position in Westlake, TX is $40-45 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

• Bachelor’s degree
• 0-2 years Financial Operations preferred
• Strong and effective verbal and written communication skills
• Demonstrated attention to detail, with good follow-through
• Strong organizational, planning, multi-tasking, time management skills
• Demonstrated problem solving skills and ability to follow written procedures
• Ability to work under pressure and within tight deadlines
• Demonstrated ability to identify and mitigate potential areas of risk
• Working knowledge of Fidelity systems (XTRAC, RepApp), a plus

• You have a high sense of urgency and understand when to escalate
• Your strong and effective verbal and written communication skills
• Your very best problem-solving skills with excellent follow-through
• Your strong organizational skills, planning, and time management
• You are a team player with the ability to influence without authority
• You are flexible with overtime as requested (especially November and December – Giving Season)

• Collaborating with internal Charitable business partners to fulfill special handling
• Employing good sound judgment in decision making or problem resolution
• Delivering a great customer experience with each interaction to help strengthen donor relationships
• Clearly understanding and articulating the full suite of Fidelity Charitable products and services
• Process high value transactions
• Ensure daily work meets accuracy standards and is completed in a timely manner, with appropriate tracking and escalation of aging items
• Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization
• Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Legal, Risk, and Compliance
• Maintain up-to-date procedures for those functions for which responsible

• Enhances Decision Making - Consolidates data sources and provides accurate insights to support strategic and operational decision-making.
• Improves Efficiency Through Automation - Reduces manual effort by automating data extraction, transformation, and reporting processes, cutting turnaround times significantly.
• Establishes Governance and Compliance - Implements robust data governance frameworks to ensure security, privacy, and regulatory compliance across all data assets.
• Improves Data Quality - Establishes and implements a data quality framework to ensure that all enterprise data is accurate, complete, consistent, timely, and reliable.
• Reduces Redundancy and Stale Data -Eliminates duplicate efforts and outdated data by centralizing storage and enabling automated refresh cycles.
• Supports Future Modernization - Prepares the environment for ongoing modernization initiatives.

• Support efforts to deliver a secure MS Fabric environment to host highly confidential data.
• Support efforts to provide financial data to data lake needed by the organization - including data feeds in and out, structured / unstructured, and historical data.
• Support data governance framework implementation for financial data.
• Develop key prioritized reports via PowerBI.
• Design the necessary data models required to support reporting needs of the organization
• Enable self-service report offering via PowerBI.
• Participate in development and execution of Power Bi Center of Excellence Pilot.
• Support external audit review of data lake implementation (if needed).
• Create requirements documentation to support the development of key prioritized reports.
• Produce detailed test plans, test strategies, test scripts, test conditions in partnership with business, vendor, and implementation partners.

• You have a bachelor’s degree and 5+ years of related experience in data analysis, or a master’s degree and 3+ years of relevant experience.
• You have significant expertise in data related projects in the areas of requirements gathering, analysis, interpretation and translating them to data solutions.
• You have 5 years’ experience performing data analysis on modern data platform such as Snowflake and MS Fabric
• You have dimensional data modelling design and implementation experience.
• You are familiar applying data governance and management practices when building data solutions.
• You have strong data analysis and data profiling skills with a solid experience using SQL/Python. You are experienced independently wrangling insights from datasets to obtain valuable insights.
• You have experience working with cloud data warehouse platforms including awareness of its data lifecycle, sharing and access architecture.
• You have experience delivering complex Power BI reports. Certification an advantage.
• You understand and communicate sophisticated concepts effectively to a variety of audiences, both technical and non-technical. You make the complicated simple.
• You are fluent in agile work methodologies such as scrum and its application. Familiarity with Jira of benefit.
• You have experience navigating integrated enterprise data and working across multi-functional teams. You can identify alternative approaches and make recommendations on the benefits and shortcomings of each approach.
• You operate with a “can-do” attitude despite uncertainties and business flux and can prioritize accordingly.
• You are a strong results-orientated contributor with an ability to clearly articulate and deliver business value.
• You demonstrate experience in understanding multi-functional enterprise data, navigating between business analytic needs and data.
• An ability to adapt to a changing business environment while retaining a high level of attention to detail and delivering high quality work.
• Ability to create a collaborative environment that fosters teamwork, mutual respect, creativity, innovation, and learning.
• Strong collaboration skills. Proficient in requirements elicitation and prioritization.
• Excellent time management, organizational, and prioritization skills.
• Demonstrated interpersonal, written, and verbal communication skills.
• Flexibility in adapting to new and varying situations.
• Ability to think and perform under pressure.
• Proactive and positive attitude, highly motivated, and self-directed.
• Detail-oriented with strong problem-solving skills.
• Comfortable working independently, adapting to shifting priorities, demands, and timelines in a fast-paced environment and demonstrating leadership skills.
• Keen attention to detail and complex problem-solving abilities from operational and technical perspectives

The Role

The Principal Business Analyst partners closely with the Green Meadows squad’s tech lead and business stakeholders to drive clarity and execution across complex initiatives. This role requires collaboration with a growing team of technologists in a fast-paced, highly ambiguous environment that is constantly evolving with new products and technologies. As a Principal Business Analyst, you will identify, analyze, and translate business and system requirements in support of large scale, complex brokerage trading systems for FCAT. The role will primarily be focused on managing the UI products for the brokerage system.

Are you energized by innovation? Do you want to combine the fast pace of a startup with the financial backing of one of the most successful companies in the industry? Join an exciting incubator within Fidelity focused on rapidly moving ideas from concept to scale and bringing them to market. If you are a Principal Business Analyst with a passion for building products and services that make lives better, FCAT may be the right place for you.

The candidate is a strong critical thinker who communicates effectively with both technical and business audiences, works closely across organizational boundaries, and builds trusted partnerships within FCAT and across the enterprise. The ideal candidate is delivery oriented and excels at breaking large, ambiguous problems into MVPs and pragmatic, phased solutions that deliver value early while scaling thoughtfully over time.

The Expertise We’re Looking For

• Bachelor’s degree in a technical field required; Master’s degree preferred.
• 6+ years of relevant experience spanning business systems analysis, product management, or product owner roles.
• Exceptional critical thinking and systems thinking skills, with a shown ability to quickly understand complex system interdependencies and solve ambiguous business problems.
• Expertise in business research and product management including data analysis, requirement gathering and use case development.
• Demonstrated ability to translate business vision into defined and prioritized stories for the team backlog.
• Experience with Jira or similar Agile backlog management or Project management tools.
• Understanding of UX / UI concepts and create wireframes based on the user research and requirements for the team to build UIs.
• Confirmed ability to translate between business intent and technical execution, converting loosely defined requirements into precise, actionable technical direction
• Ability to serve as the main contact across between product, engineering, architecture, and team members, clearly representing both business objectives and technical implementation details (including third-party clients when needed)
• Highly proficient in user and system story writing, creating business flow diagrams, and system/workflow documentation.
• A Good understanding of Software Development Life Cycle (SDLC), Technology Life cycle management, APIs, Data Bases and Architecture concepts.
• Brokerage domain experience is preferred.

What you will do

• Serve as a core member of the product team, sharing accountability for strategy, discovery, and delivery of complex brokerage platform capabilities.
• Lead multi-functional collaboration across product, engineering, architecture, QA, and operations to define, deliver, and evolve scalable solutions.
• Drive clarity across ambiguous problem spaces by framing business intent, defining system requirements, and shaping pragmatic solution approaches.
• Assess outcomes, measure impact, and inform roadmap evolution based on data and feedback.

The Team

At FCAT, we use emerging technologies and human-centered design to create visionary products and services that improve people’s financial lives. As the innovation engine for Fidelity Investments, we share a point of view to the rest of the firm on new tools and techniques, while also incubating potential new lines of business.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

The hourly pay rate range for this position is $70.00 – $95.00 per hour.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

SALESFORCE ADMINISTRATOR DATA ANALYST

The Role
We are seeking a highly skilled Systems Analyst with hands-on Salesforce Administrator experience and a strong foundation in data analytics. This role partners closely with business stakeholders to understand strategic and operational needs, translate those needs into clear system and data requirements, and deliver scalable, user-focused CRM solutions. Passionate about the strategic use of data to drive business results. The ideal candidate thrives in a fast-paced, agile environment and brings a customer-centric mindset to every decision.


The Expertise and Skills You Bring

• Bachelor’s or equivalent.
• Salesforce.com Administrator certification desired.
• 2+ years of application or production support experience.
• 3+ years of relevant experience applying systems analysis methodologies, including requirements definition, data analysis, and data mapping.
• Proven ability to partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
• Strong passion for leveraging data strategically to drive business outcomes.
• Salesforce Expertise
  • Hands-on experience administering Salesforce using declarative tools.
  • End-to-end ownership of Salesforce data hygiene, including quality, and governance.
  • Experience significantly contributing to large-scale Salesforce data hygiene initiatives.
  • Advocate and champion for Salesforce data management best practices.
• Data Analytics & Data Management
  • Strong data analytics background with experience analyzing large datasets.
  • Deep curiosity and capability to follow data flows and understand complex data relationships.
  • Ability to communicate analytical findings clearly and provide actionable, data-driven recommendations.
  • Data quality expertise, including identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
  • Data governance experience, partnering with business and technology leadership to define data ownership, stewardship, and governance models.
  • Development and implementation of Salesforce data hygiene metrics and standards.
  • Root cause analysis skills to identify behavioral, process, system, or integration drivers of poor data quality and recommend improvements to business processes.
  • Systems-thinking approach to assess integrations and upstream/downstream impacts.
  • Familiarity with enterprise data ecosystems and tools such as ETL processes, data lakes/warehouses, and analytics platforms (e.g., Power BI).
  • Experience exporting, cleansing, and re-importing Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and Microsoft Excel (e.g., PivotTables, Conditional Formatting, VLOOKUP).
• Technical Skills
  • Strong understanding of relational database concepts and data modeling.
  • Experience with Snowflake or similar cloud data platforms.
  • Experience working with large datasets, including structured and semi-structured data (e.g., JSON files).
  • Proficiency in Microsoft Excel for data analysis and validation.
• Communication & Collaboration
  • Excellent written and verbal communication skills with a strong emphasis on active listening.
  • Ability to create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
  • Comfortable collaborating with business users, technology partners, and leadership.
• Organization & Prioritization
  • Strong ability to multitask in a fast-paced, agile environment.
  • Proven ability to prioritize work based on business impact, urgency, and SLAs.
  • Track record of delivering results while maintaining positive working relationships.
  • Demonstrated initiative, intellectual curiosity, and a continuous learning mindset.