Description
The Role
Do you want to make a difference and join a highly collaborative, cross-functional team within our Enterprise Technology business unit committed to enhancing and digitizing Fidelity’s operating ecosystem?
We are looking for a business re-engineering professional who will play a pivotal role helping define and support the future servicing technology ecosystem for Fidelity. This role sits within the Advanced Process Solutions (APS) Domain, which builds and deploys technologies to help Fidelity move towards a future state in which digital is encouraged over paper, client interactions are digitized and automated, and operating associates focus on high value work.
Operating in a fast-paced environment and in close collaboration with business and technology partners, this role will lead analyses to inform insights and recommendations across prioritized strategic re-engineering initiatives. It will play a crucial role in project team delivery, tasked with preparing for, conducting, and synthesizing business partner and SME interviews. It will collect and analyze data to drive actionable recommendations to eliminate anti-digital friction.
Additionally, the role will demonstrate SME interviews and various reference sources to build current state process maps, identify customer and associate struggles, and together with business and technology partners define the end-to-end future state. Other responsibilities include designing and drafting presentations and other deliverables to ensure successful project delivery.
The Expertise and Skills You Bring
- Bachelor’s degree in business administration, management information systems, engineering, or other technical subject area
- 5+ years of experience in a management consulting, strategy, transformation, or similar role using Lean/Six Sigma methodology
- Proven success with substantial contributions on projects specific to reducing manual work, digital transformation, or E2E process transformation
- Excellent verbal & written communication skills, and the ability to work with a diverse group, including executives, managers, subject matter specialists and matrixed teams.
- Proven problem-solving expertise as well as owning outcomes.
- Ability to analyze data and business processes, identify difficulties, and form/test hypotheses.
- Solid understanding of MS Office (PowerPoint, Word, and Excel).
- Passion for ambiguous problems without easy solutions.
- Interest and ability to quickly adapt and learn new functional areas and business processes.
- Proven track record of working on projects that achieve tangible results.
- Strong organizational skills and a proactive, creative, and collaborative approach to solving strategic business issues.
- Ability to think strategically and build positive relationships with business partners.
The Team
You will work within APS’ Business Architecture Center of Excellence alongside team members and business partners with a diverse mix of backgrounds and experience. We work in a highly matrixed operating environment, aligned within the Firm’s Agile operating model and working with key business partners.
