Description
Delivery ConsultantThe Role
As a Workplace Investing (WI) Delivery Consultant, you blend a passion for delivering value to customers with an emphasis on continuous improvement within the WI Delivery System. You will do this through coaching, supporting, and guiding leaders to optimize their approach to product development. You will act as a change agent, facilitator, and product lifecycle subject matter expert creating a solid foundation for achievement of business goals.
Key Responsibilities Include
- Coach and support WI leaders as they continue to evolve their understanding of how to maximize effectiveness of the WI Delivery System across their areas of accountability.
- Look holistically across the system, bring together critical partners, and establish routines to foster outcome-centered collaborative ways of working.
- Assess existing delivery systems to identify gaps, inefficiencies and areas for improvement and guide those responsible to implementing changes.
- Streamline workflows and delivery processes to ensure speed, accuracy and reliability.
- Evaluate and recommend delivery-related tools .
- Identify and improve metrics to measure effectiveness of the delivery system.
- Work with Program Managers, operations teams and other stakeholders to align the delivery system with business goals.
- Stay updated with industry trends, technologies and best practices in delivery systems and logistics.
- Drive innovation and propose new methods to optimize product delivery operations.
The Expertise and Skills You Bring
- 8+ years of experience in delivery system design, process improvement, or operations
- Expertise in the product management lifecycle
- Knowledge of process improvement methodologies and Scaled Delivery Frameworks (Lean, Agile, Six Sigma, Scrum@Scale, SAFe, LeSS, etc.)
- Track record of successfully championing adoption and consistent use of delivery practices, tools and data for strategic planning, prioritization, and managing the work (e.g., Jira Align, Jira, Miro, Power BI, etc.)
- Proven strategic, analytical, and problem-solving skills
- Experience coaching and mentoring leaders at various levels
- Take a continuous improvement approach
- Ability to be flexible in approach and share innovative and creative thinking as you mentor leaders through solving problems to deliver increased value
- Approach work with curiosity and model a culture of continuous learning, mentoring
- Financial services experience preferred
The Team
The Delivery Enablement office supports the Workplace Investing (WI) business unit through maximizing the effectiveness and efficiency of the WI Delivery System. We do this through utilizing a standard delivery model that enables common language, consistency of practice, and adoption to change. Our office includes delivery consultants, executive coaches, and change management leads and supports programs and products and services within WI and Fidelity Healthcare group.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [email protected] or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
