Description
Senior Hospitality Associate
Join the Fidelity Real Estate Company by playing a key role in the regional workspace experience. This role reports to the Director, Facilities and Operations, in this role you will focus on hospitality service execution and onsite service delivery and assuring a magnetic and vibrant workday for all Fidelity associates Real Estate Company objectives. You will be an ambassador of the company hospitality mentality and responsible and responsible for meeting our global service promise standards and programs.
The role is also responsible for delivering on strategy while providing, cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region.
Lastly, this position will focus on the execution and compliance of our experience and service standards within their assigned campus or office.
Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience happiness, and contributing to the retention of our talent in the organization.
The Expertise You Have
- Undergraduate degree or relevant experience
- Proven track record in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate.
- Experience within the Financial Services industry is also valued.
- Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment.
- May need to work occasional extended hours (morning or evening) to support projects or activities.
The Skills You Bring
- Excel with meeting new people and networking and have a conscientious, thoughtful, and respectful demeanor
- Have a consumer-first mentality with ability to identify and deliver against unmet needs
- Excellent communication and interpersonal skills and a proficiency to influence others and build relationships
- Exhibit confidence in communication
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic
- Detail oriented with outstanding prioritization skills.
- Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach
- You are proficient with Microsoft Office suite
The Value You Deliver
- Ensure the local site is functioning to quality standards and making recommendations to FREC teams if repairs or updates are required.
- Identify and resolve issues with cleaning, IT, and conference room equipment.
- Know and be able to implement building safety plans.
- Support the execution of initiatives crafted to build connections between associates, including real estate workspace experience events, communications, and building walk-throughs.
- Support the implementation of initiatives, processes, and strategy to further guest and associate experience.
- Validating execution of global experience standards and standard operating procedures
The Team
Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. FRE runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels.
